New Country Mini

I have had excellent service satisfaciton, as well as getting the car I want. This is my second Mini; I traded in the 2007 Cooper S to get the 2010 John Cooper Works options. I have had nothing but a high degree of satisfaction with New Country Mini in general, and with Marissa Sackett as a Service Advisor. Excellent work!

From my first visit I've had nothing but wonderful service from New Country MINI. They are my first and only choice for service! Marissa is wonderful to work with. All service records are available and she keeps me informed of upcoming service needs. During service, she keeps me informed of everything that's happening and I'm treated so well, I've been spoiled for all other dealerships. New Country goes above and beyond with pick up and delivery, loaners - anything to make my busy life much easier. When the time comes to trade in my MINI, I'll be heading to New Country!

I bought a MINI Cooper Countryman ALL4 from New Country MINI just over a year ago. I went to all three MINI dealerships in my area, and while I was very happy with the courtesy and friendliness of the sales and service staff at all three dealerships, New Country has hands down been the best at communication. Both the sales and service staff have responded really quickly, thoroughly, and courteously every time. I spent 8 years with an "executive" dealership for another make of car, and while they were just fine, I am constantly surprised at how quickly and completely my questions are answered by the folks at NCM. I don't get passed around the phone system, and if I leave a voicemail or e-mail, they return it within minutes. If somebody says they'll update you about your car by 3PM, they call before 3PM, even if it's just to say that they're still waiting on a part. Marissa has been my service advisor since I got the car, and it's needed one oil change and two replaced sensors. Normally, it would be a little irritating to have a new car in a couple of times for glitches. But each time, she's called me back within a few minutes of my first call, and she's scheduled me quickly and arranged a loaner car for me. I really like to know exactly what's being done with my car and exactly how everything works, and she will sit and answer questions patiently until I feel good about the process. Never once have I ever felt like she was rushing me out, and never once have I felt talked-down to about how my car works or what's being done to it. They act like my time is really important and like all my questions deserve to be answered. They make a point of getting back to you quickly with the most thorough answers they can give, and they never leave you hanging. That's been true of Joe Sajda, who sold me my car; Brandon Small in service, whom I dealt with only briefly; and especially Marissa Sackett in service, who's been my main contact since buying the car. Oh yeah, and the courtesy wash you get is a real wash. My last dealership used to just get my car wet before giving it back. The last time I went in with my Countryman, they didn't just wash it; somebody actually took the brake dust off every nook and cranny of my wheels. So my failed sensor was less like a hassle and more like a free car wash.

I am so happy that I went to New Country MINI. I had almost lost hope that I would not get a MINI after working at the "Other" MINI dealership and getting treated like they could care less about ME! All they wanted to do was sell me a car I didn't want with options I didn't need. I went to New Country and it was great. No pressure at all. They helped me find the perfect MINI for me. I would tell anyone who wants to buy a MINI to not waste your time visiting anyplace else. Thanks New County!

I own a busy sales company. I can call or e-mail Marissa and she will do the rest. Make the appointment set up a loaner and then get back to me with my choice of dates. On the day of service I pull inside of the facility (warm and Dry) and I am always greeted immediately by some one with a smile. The key fob goes in the little slot on the desk. It tells me what I need and off I go in my brand new/ clean loaner. I am kept up to date as to the progress of the service through out the day. If for some reason the service can not be completed that day (rare). I get a call to keep the loaner and they will call me when the car is ready the next day. Pick up is as easy and stress free as drop off. I come back with the loaner. Turn in the keys. Get the bill and back on the road in 5 minutes. I consider New Country part of my sales team! They keep me up and running so I can keep my business up and running!

My first experience with New Country Mini in Hartford CT was in November 2011. Right from the beginning they were great. Before deciding on my first Mini I got the chance to browse the showroom and lot, PRESSURE FREE. Never once did I feel intimidated or pushed into anything by any of the staff. They were great, courteous and knowledgeable. My Mini of choice was ready as promised. Overall my entire purchase was the smoothest I've experienced. New Country Mini is great to their customers; always inviting them back for different events (ie. Mini rides, service clinics etc...). That alone makes the customer feel they matter and that this dealer is not just out for the quick sale and your money. Their service division is the best I have ever experienced. Marissa, Service Concierge rocks it!! She knows her stuff, is extremely pleasant, and has always been any of my many questions. It is a great feeling to know that not only did I finally purchase my first Mini but new Country is still there for me if I need anything. I would without a doubt recommend this dealer for your Mini purchase!!! Thank you New Country Mini!!! brfour019

I bought a new convertible Mini from Joe at New Country Mini in Hartford. Joe was considerate, responsive, enthusiastic and thoroughly professional throughout the entire process. He made time to accommodate my hectic schedule despite my occasional need to change plans. He never pressured me to buy what he wanted to sell; rather, he listened to me and steered me toward the perfect car. We drove a couple of models to help determine whether to go for a manual or automatic and whether to go for a hard top or convertible (I never owned a convertible before and needed convincing....) I recommend this dealership and this particular sales professional (and of course, this car!!!!)

Every time I'm at New Country Mini I am treated as a highly valued customer. The loaner program is outstanding, and I've always found the dealership very willing to work around my schedule... non better!

Amazing service! Joe was very responsive and quick to return calls as we negotiated the terms of the sale. I felt like I recieved a fair price for my trade as well as the price for the new vehicle. Best service of all the dealers I went to during this process. Joe is a tip-top professional who's experience really shines. Excellent facility as well. Very clean and accommodating. Best car buying experience I've had to date.

I have been to the New Country MINI of Hartford 4 times over the last year & a half, all for service. Each visit has always been a pleasent experience. AT the time of my arrival I was always met on time and always with a friendly greeting. Each service was expertly explained and always completed within the estmated time or sooner. I also enjoy the waiting area that provides quit space for reading( that's a real plus!)as I always wait for the service to be completed.