Reviews
Service/Repair
I called David on a Monday, had an appointment on Wednesday I delivered my Ford Explorer and they had a loaner car waiting on me and my car was ready to be picked up Friday morning. David always goes the extra mile to help me out with my busy schedule. Thank you David!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, Jason. We really appreciate you taking the time out to share your experience with us—and we agree, David is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Service was done promptly. The service rep, i forgot her...
Service was done promptly. The service rep, i forgot her name, was superb. The only thing i didn't like, is rhat someone in the service department, took my Hibdon Tires oil change sticker off my windsheild, and replaced it with a metro ford sticker. I didnt even get an oil change there. That pissed me off.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your 5 star review! We greatly appreciate your feedback and look forward to working with you again in the future!
Maintenance
My service professional, Denise, was great to work with. She was very informative and kept me up to date on the status of my car. She only recommended the services that really needed to be done at this time. The service was pricey but it will keep my car running better and longer!!
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, Rob. We really appreciate you taking the time out to share your experience with us—and we agree, Denise is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Matthew was very friendly and helpful. We were very...
Matthew was very friendly and helpful. We were very happy with the deal we got and are very satisfied. Zach in the finance dept set a speed record! Fastest processing I’ve ever experienced!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!
Excellent experience and customer, Chris communicates...
Excellent experience and customer, Chris communicates well during the time the vehicle was ordered until it arrived. Very accommodating in special requests. Will look at them for next purchase
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us—and we agree, Chris is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future!
The Metro Ford Service Department has outstanding...
The Metro Ford Service Department has outstanding customer service. They made me feel that my vehicle was very important and that I was very well taken care of! Thank you David Wilson!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Kyle, thank you so much for your 5 star review! We pride ourselves on treating our customers like family and we are so glad you had a great experience.
it was very quick and easy
This was a pleasant experience. Did it all by phone. The people i worked with were very helpful. I was happy with their efforts to please me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Terry, thank you so much for your 5 star review! We pride ourselves on treating our customers like family and we are so glad you had a great experience.
Service was prompt and price for repairs were reasonable...
Service was prompt and price for repairs were reasonable considering the work that needed to be done. David helped get some quotes on extra repairs and had current repairs done the same day. I inspected the work that was done and they did some clean work. I will be returning soon for additional repairs on my expedition.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your 5 star review! We pride ourselves on treating our customers like family and we are so glad you had a great experience.
Returned for more routine repairs and service department...
Returned for more routine repairs and service department did an excellent job. Extensive axle work was done on my expedition and they had the job done the same day. I will be returning for more repairs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your 5 star review! We pride ourselves on treating our customers like family and we are so glad you had a great experience.
I was very happy with the help that I received from our...
I was very happy with the help that I received from our salesman Chris. He did a great job! I look forward to mu relationship with Metro Ford for service on my Ford Edge.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your 5 star review! We pride ourselves on treating our customers like family and we are so glad you had a great experience.