Metro Ford of OKC

The Service Department did a very good job fixing the steering wheel, it had a loose bolts and they were able to tighten them up, great job.

After bringing my truck in for a $3,000 1 week long repair I was kindly given a loaner. Several days after returning the loaner, I was charged two charges. $66 and $1 and when I text Denise about what the charges were for she informed me they were for fuel for the loaner. Not sure why I was charged two different charges and the fuel was at a third of a tank when I got the loaner so I was also over charged. I called and left a message for the service manager and got no response. I also asked for receipts since I have to reconcile my expenses with my company with itemized receipts. No response. I won't be going to Metro Ford anymore unfortunately.

All parties of the sales department did an exemplary job helping us get our new truck.

Chris was very nice and worked with us to get a good deal for our old and new vehicle.

Straightforward experience with Chris. Was happy with the % rate on the loan and everyone was really pleasant

Chris was great. He was not pushy. He answered our questions and was very personable and professional.

Denise was so helpful and got my car serviced quickly. Everyone in service was helpful

Great experience. They’re very much willing to work with you to get you the best deal possible.

So, Sam (salesman) and Patrick (finance) were great. As a salesman, Sam knew everything i was asking and had the right answers for everything. HE WAS THE REASON I BOUGHT MY TRUCK THERE. Patrick the money guy cemented his place in the sale by understanding everything needed to make it work. HE GOT US OUT FAST AND WITHOUT THE TRADITIONAL DEALER xxxxxxxx. The issue I had to work out was with the SALES MANAGER, you know, the guy that SHOULD know what is for sale and what the sales info on each “type” of vehicle is. He made and finished the “sign here deal” then sent Sam back with the “had the wrong rebate” number line from the sales manager. A 4000.00 difference mind you, not some “we owe” window tint or bedliner kinda number. It really felt like the old Lynn Hickey Dodge shady xxxx (for those old enough to know who those crooked people were). Anyway……Sam made it happen, Patrick cleaned it up, and even though I know I could have walked at any time. “we” split the difference and drove my new ride home. However, The SALES MANAGER prolly needs a lesser role, not saying a lot porter, but something that shows him that he is representing the ENTIRE TEAM, and sales rely on his work and knowledge just as much as the salesman. SAM, PATRICK….Keep kicking xxx! SALES MANAGER…….Do better dude, Do better.

She was good and kept me up to date on my car and answer All my question