Reviews
Best service always
From the time I enter the bay to the time l leave l am treated like the only customer there. Keep me updated if necessary Waiting area is comfortable. Always a pleasant experience ☺️
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are absolutely thrilled to hear that, thank you! We look forward to working you with again. Thanks again!
Outstanding Customer Service
Outstanding customer service and clean facility. It was very easy to get my desired appointment time and date. The Service Advisor kept me informed on the progress of the service to my car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Tommy! Thank you for your very kind feedback, we really appreciate it! if there is ever anything else that we can assist you with, please always feel free to let us know. Thanks again!
2014 Kia Soul maintenance - Terry
Terry: my 2014 kia soul was brand new when I got it and I hope to keep it looking and running that way. kia of fredericksburg helps me with that process. I bring it there for the majority of work needed because they know kia and I have never had an issue with work they performed. have had dealings with service advisor lee since day one and occasionally justin. they both have been helpful, knowledgeable and fun to deal with. Thank You Kia
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are very sorry to hear this, Terry. We would like to give this information to our management team however we are unable to locate your records based on the name on your review. Please reach out when you have a moment at (540) 891-7400.
Always a peasant experience! Staff is courteous,...
Always a peasant experience! Staff is courteous, friendly and helpful. And I never feel taken advantage of.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so happy to hear that, thank you! See you next time :)
Courteous, professional, and friendly. Always a pleasure...
Courteous, professional, and friendly. Always a pleasure dealing with them. I have two Kia's and would not have purchased my second one had they not been so pleasant to deal with - from sales through service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Barbara! We're overjoyed to hear how happy you are with the service that you received from our team. If there is ever anything else that we can assist you with, please always feel free to let us know. Thanks again!
Above and beyond
Safford KIA of Fredericksburg va always goes above and beyond. They always provide great service!! I would recommend this dealership sales and the service team to everyone!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jenn! Thank you for taking the time to share your very kind feedback. We really appreciate it! If there is ever anything else that we can assist you with, please always feel free to let us know. Thanks again - enjoy!
Best in Town
This is the most straightforward dealership in Northern Virginia and Maryland areas. Even though there’s a shortage in new vehicles they didn’t add so many fees that out priced the actual MSRP. I would recommend this dealership above all others. No one tried pushy sales tactics and they were open to negotiate; even in this market. I worked with Allen. I definitely recommend you ask for him; I liked his unconventional salesmanship. He found the car I wanted at their other dealership instead of trying to sell me one of theirs that didn’t have all the options I wanted. I was able to purchase that car and they had it delivered to their dealership. I will buy my next KIA from them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Shannon! Thank you for taking the time to share your feedback with us. Your satisfaction is very important to us. If there is ever anything else that we can assist you with, please always feel free to let us know. Thanks again and congratulations!
Justin was my fav!
Justin was great. He communicated with me as needed, and gave me options on what needs to be done. Highly recommend him!! Super friendly!! And I love the text message options, I hate being on the phone!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Brianna! Thank you for taking the time to share your feedback with us. We'll be sure to thank Justin for providing you with such amazing service. If there is anything else that we can help you with, please let us know.
From the entering the bay every worker courteous
I had a great experience. Lee in the services department was A-One in keeping me aware of information on my SUV. He was very helpful an congenial. My time was well spent. The receptionist was wonderful also. Thanks so much . Ms. Pooh
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your feedback, we really appreciate it! If there is ever anything else that we can help you with, please let us know. Thanks again!
Great buying experience. Friendly and helpful staff. Had...
Great buying experience. Friendly and helpful staff. Had an in car tutorial of how to use features
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you and congratulations again!