Reviews
Great repair service
Had a new clutch installed in my 2012 Kia Soul and the complete experience was fantastic! My service adviser Lee was a great person to deal with and bottom line price was lower than expected! My car runs great again I shopped other Kia dealers and chose to drive an hour away to tgem
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
That's so great to hear, Warren! We look forward to assisting you in the future!
SCAM ARTIST!! STAY AWAY!!
SCAM ARTIST!! STAY AWAY!! Not men of their word!! Made the mistake of not getting my deal in writing before my son & I flew from Ga to Wa to pick car up, when we arrived they raised the price 5k!!!
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
SCAM ARTIST!
SCAM ARTIST!! STAY AWAY!! NOT MEN OF THEIR WORD!! Made the mistake of of not getting the deal in writing before my son & I flew from Ga to Wa to pick up car. Changed price by 5k!!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
False March Madness Advertising
FALSE ADVERTISING! Do not believe anything they say. I drove down to Safford Kia of Fredericksburg to discuss their Sorento PHEV lease deals advertised in their March Madness Event. I was immediately told that they don't have any, I would have to order one, AND that deal is meaningless because they will not lease at the MSRP. End of discussion.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
We are very sorry to hear about this, C.Gibbs. This information has been given to our management team to look into.
No pressure
My experience was great! There was no pressure at all from my salesman. He seemed to know a lot about the car thar I bought.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your very kind feedback, Mary! If there is ever anything else that we can assist you with, please always feel free to let us know. Thanks again and congratulations!
Awesome work
Great work. Got my car in quick and made solid recommendations on other work needed to be done. Very competent staff. Would recommend you check them out when looking for a new car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks, Kevin!
Great. Service
The service department was very good. They pinpointed the problem and did the repair work on time when promised. The car was returned to me very clean. The price of the repair was very reasonable. Great customer service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi John! Thank you for sharing your feedback with us. We're delighted to hear that you are happy with the service that you received. If there is anything else that we can assist you with, please feel free to let us know.
They are vey competent and accommodating.
They are vey competent and accommodating. I called for a last minute appointment and they worked me in right away.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
That's so good to hear! Thanks for the great feedback!
They were very helpful by giving me a wheel alignment
They were very helpful by giving me a wheel alignment complimentary after I drove the car home and felt the steering wheel was too loose.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're so happy to hear that you had a good experience with our service team. If there is ever anything else that we can assist you with, please let us know.
Excellent
I purchased 2 new cars within 3 weeks period. I was searched a more than 15 dealers in VA, DC, MD to compare the price. This dealer gave me the best price and excellent service. Great !!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your very kind feedback, Chris! If there is ever anything else that we can assist you with, please always feel free to let us know. Thanks again and congratulations!