Brilliance Subaru

Outstanding experience. No pressure. They showed me several makes and models until we found the vehicle that was best suited for my needs. They did not try to push any one vehicle and the vehicle I bought was perfect and fit in my budget. I never thought I would write a review about buying a car but the experience was so simple and hassle free I had to write this.. I will buy all my vehicles at Brilliance Subaru, you guys got it figured out, keep up the great job you have earned my business.

Best service ever, very nice people and quickest oil change with wheel rotation in the Chicago area that makes costumers very happy - love it absolutely. Thank you guys especially Kevin

I love my new car. Everyone was very nice, friendly and knowledgeable. I would have liked a larger selection of colors. Bus all in all it was a good experience.

Will know after I drive the car for awhile if all is fixed.

Always have had friendly and great service from Brilliance Subaru. The service is always timely and they only work on what is required, no up sales.

We purchased our 2019 Ascent Limited here at Brilliance after having a rough day at a different dealership, that was playing games with us. Brilliance Subaru treated us right and helped us out. We got the car we wanted, at the price we wanted, along with the trade-in amount that we wanted. It was a bad day, that ended great. Thank you! The experience was great, we sat down, did some talking, got right to the point, no games. This is an honest dealership. They check out your trade-in and show you what its worth on their computer and its condition. Very open.. and that's the best part. We've had our Subaru Ascent for 2 months and it is hands down the best car we have ever owned. I can't remember 1 of the names of the people that helped us.. he had a fake spill cup on his desk. Nice guy.

I brought our car in for front end noise. The issue was diagnosed quickly. The parts were ordered and the repair was done in a timely manner. Service was outstanding!

The experience was one of the better experiences I had a dealership except for one issue. The sales rep, Chad, was professional, clear and concise along with the finance guy (probably Jason) but I don't really remember his name. During the purchase (5/9/19) process I asked if I could get the CVT transmission fluid changed and was told that it would cost $100.00 which is less then the $189.00 regular price. So Chad and I set the appointment with the service department for around 6:30pm on Monday, 5/13. So on Monday I drove back out which takes 35 minutes and was told by a different services mechanic that they could not change the transmission fluid since they didn't have the necessary Nissan computer to clear the settings. Again I was treated well but would have rather been told this at the very beginning rather than wasting an hour and 10 minutes plus gas driving back and forth. I really think everyone did a great job but hope that next time you will truly verify if you can and can't service a non-Subaru vehicle. One other note, I traded in my old 2003 Mazda MPV and forgot both of my garage door openers in it and both Chad and Mike made sure that I got them back. I truly appreciate the extra effort for that. Chad gave both my wife and I his card but I can't even find one. Again thank you.

This is the fourth Subaru my family has purchased and my second purchase with Ed Brilliance Subaru of Elgin. Honest, professional and the most informative test drive you’ll ever take!

Strange title? Well, perhaps, but from the time I drove into the service bay till it was time to leave, things just sort of flowed. No hassle, no tension. All personnel were pleasant, friendly and seemed glad I was there. I have always had a very pleasant experience when visiting this dealership. The Service Department is top drawer. They are very lucky to have an employee like Derek!