Reviews
Brilliance Subaru is a great place to buy a Subaru
I am impressed with the employees. Very friendly, thoughtful and professional. Without a doubt the company stands head and shoulders above other dealerships. I'm happy to do business with the Brilliance organization.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Bob, thank you for taking the time to write a review. I am happy to hear that our service department is taking great care of you. See you next time. Jim DaLuga General Manager
review
car buying was not a painful experience more than helpful and explained everything they were doing
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sylvia, thank you very much for the 5 star review and your purchase from Brilliance Subaru. Enjoy your new Subaru! Jim DaLuga General Manager
Customer-Focused Service Department
The service team here does a great job taking care of customers. They are very good with providing Excellent repairs, rock-solid practical advice And planning for repair costs or getting repairs done, and they respect my time as a customer. Their waiting room is set up With desks so I can keep up on my business activities or relax if I choose to. Most of all they respect my time and priorities and work with me to keep me aware in a timely manner of repairs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Maggie, thank you very much for the 5 star review. I am glad to hear that you have confidence in our service team, look forward to seeing you for your next visit. Jim DaLuga General Manager
Caring for my Forester
Very good service as usual. I love Brilliance Subaru.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kathy, thank you very much for the 5 star review. Jim DaLuga General Manager
The way to do business!!
I brought my Outback in for the airbag recall, an oil change and to have my engine belts replaced ( following the maint. sched.) I really appreciated that the service tech checked the belt out and said it was ok....That's how to earn my trust. Thank you. I will be back!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Chris, thank you very much for the 5 star review. I am glad that you are confident with our service department and we will see you for your next scheduled visit. Jim DaLuga General Manager Brilliance Subaru
Ms Hann
Efficient pleasant and comfortable waiting place though car was done quickly
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Irene, thank you very much for the 5 star review. I am glad you are happy with our service department, see you for your next visit. Jim DaLuga General Manager
Car buyer
Outstanding experience. No pressure. They showed me several makes and models until we found the vehicle that was best suited for my needs. They did not try to push any one vehicle and the vehicle I bought was perfect and fit in my budget. I never thought I would write a review about buying a car but the experience was so simple and hassle free I had to write this.. I will buy all my vehicles at Brilliance Subaru, you guys got it figured out, keep up the great job you have earned my business.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dan, thank you very much for the 5 star review. I am glad that our sales team exceeded your expectations. Thank you for the purchase and we will see you back for your first service appointment. Jim DaLuga General Manager
Brilliance Subaru
Best service ever, very nice people and quickest oil change with wheel rotation in the Chicago area that makes costumers very happy - love it absolutely. Thank you guys especially Kevin
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Przemyslaw, thank you very much for the 5 star review. I am glad that you have confidence in our service department and Kevin Piklor. Jim DaLuga General Manager
Subaru Legacy purchase
I love my new car. Everyone was very nice, friendly and knowledgeable. I would have liked a larger selection of colors. Bus all in all it was a good experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you very much for taking the time to write a review. I hope that you love your new car and I appreciate the business. Jim DaLuga General Manager
2019 Ascent
Will know after I drive the car for awhile if all is fixed.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you very much for the 5 star review. Will see you for your next service visit. Jim DaLuga General Manager