Skip to main content

Brilliance Subaru

(1,136 reviews)
Visit Brilliance Subaru
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
New (888) 621-2361 (888) 621-2361
Used (866) 906-6047 (866) 906-6047
Service (866) 906-6998 (866) 906-6998

Reviews

(1,136 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Brilliance Subaru from DealerRater.

Want to share your experience with this dealership?

Write a review

Customer-Focused Service Department

The service team here does a great job taking care of customers. They are very good with providing Excellent repairs, rock-solid practical advice And planning for repair costs or getting repairs done, and they respect my time as a customer. Their waiting room is set up With desks so I can keep up on my business activities or relax if I choose to. Most of all they respect my time and priorities and work with me to keep me aware in a timely manner of repairs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Maggie, thank you very much for the 5 star review. I am glad to hear that you have confidence in our service team, look forward to seeing you for your next visit. Jim DaLuga General Manager

Caring for my Forester

Very good service as usual. I love Brilliance Subaru.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Kathy, thank you very much for the 5 star review. Jim DaLuga General Manager

The way to do business!!

I brought my Outback in for the airbag recall, an oil change and to have my engine belts replaced ( following the maint. sched.) I really appreciated that the service tech checked the belt out and said it was ok....That's how to earn my trust. Thank you. I will be back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Chris, thank you very much for the 5 star review. I am glad that you are confident with our service department and we will see you for your next scheduled visit. Jim DaLuga General Manager Brilliance Subaru

Ms Hann

Efficient pleasant and comfortable waiting place though car was done quickly

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Irene, thank you very much for the 5 star review. I am glad you are happy with our service department, see you for your next visit. Jim DaLuga General Manager

Car buyer

Outstanding experience. No pressure. They showed me several makes and models until we found the vehicle that was best suited for my needs. They did not try to push any one vehicle and the vehicle I bought was perfect and fit in my budget. I never thought I would write a review about buying a car but the experience was so simple and hassle free I had to write this.. I will buy all my vehicles at Brilliance Subaru, you guys got it figured out, keep up the great job you have earned my business.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Dan, thank you very much for the 5 star review. I am glad that our sales team exceeded your expectations. Thank you for the purchase and we will see you back for your first service appointment. Jim DaLuga General Manager

Brilliance Subaru

Best service ever, very nice people and quickest oil change with wheel rotation in the Chicago area that makes costumers very happy - love it absolutely. Thank you guys especially Kevin

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Przemyslaw, thank you very much for the 5 star review. I am glad that you have confidence in our service department and Kevin Piklor. Jim DaLuga General Manager

Subaru Legacy purchase

I love my new car. Everyone was very nice, friendly and knowledgeable. I would have liked a larger selection of colors. Bus all in all it was a good experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you very much for taking the time to write a review. I hope that you love your new car and I appreciate the business. Jim DaLuga General Manager

2019 Ascent

Will know after I drive the car for awhile if all is fixed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you very much for the 5 star review. Will see you for your next service visit. Jim DaLuga General Manager

Was in for a recall notice

Always have had friendly and great service from Brilliance Subaru. The service is always timely and they only work on what is required, no up sales.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you very much for the 5 star review, I am happy to hear that you are satisfied with our service department. See you next time. Jim DaLuga General Manager

Great Dealership

We purchased our 2019 Ascent Limited here at Brilliance after having a rough day at a different dealership, that was playing games with us. Brilliance Subaru treated us right and helped us out. We got the car we wanted, at the price we wanted, along with the trade-in amount that we wanted. It was a bad day, that ended great. Thank you! The experience was great, we sat down, did some talking, got right to the point, no games. This is an honest dealership. They check out your trade-in and show you what its worth on their computer and its condition. Very open.. and that's the best part. We've had our Subaru Ascent for 2 months and it is hands down the best car we have ever owned. I can't remember 1 of the names of the people that helped us.. he had a fake spill cup on his desk. Nice guy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you very much for the 5 star review and taking the time to share your experience at Brilliance Subaru. I am happy to hear that you enjoyed your buying experience and even happier that you are thrilled with your new Ascent! Jim DaLuga General Manager