Reviews
Service at Valley Subaru Staunton, Virginia
I love Valley Subaru for its consistent excellent customer service, fair pricing, and maintenance/repair service. All staff are not only efficient but also demonstrate the highest level of professionalism as well as courtesy in responding to all of my customer questions and needs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your positive review about your experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Love it
Enjoyed everything. Buying experience, sales folks, training.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're glad to hear you enjoyed your experience at our dealership! If you have any further questions, please give us a call. We're always happy to help!
EXCELLENT SERVICE
Frank Smith provided us with excellent service. My husband purchased a new Forester, and a week later we went in to get my a brand new 2019 Ascent. The car has all the bells and whistles we needed and I am super happy with the purchase. We were presented with all the options, were not pushed into a sale, and had questions happily answered. Would highly recommend buying from Frank at Valley Subaru!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your recommendation and positive review about your recent experience with Frank! If you have any further questions about your new Ascent, please give us a call. Safe travels!
Thanks valley Subaru and Frank!
Frank was so helpful and knowledgeable—-mAde the process easy and located the car I wanted. Thanks Charles for getting the numbers we were looking for.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Cynthia, it's great to hear Frank and Charles provided you with a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
An Unexpected Day
I started my day never expecting to end it at Valley Subaru and finding a Forester previously owned with very low mileage. Now an owner..
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Howard, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Valley Subaru. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
New car
Great experience, second purchase with this salesperson. Upgraded forester, very pleased with my new forester.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, your satisfaction is our top priority. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Take care!
I cannot say enough good things about the experience!
We got a great car at a reasonable price. Our sales consultant, Ken Seal, made every effort and spent a great deal of time with us to insure that we understood all the features of the cars we test drove and then more time and effort explaining everything we need to know about the vehicle we finally selected. All the cars were immaculate and reflected the dealers high standards and the pride they take in the product and services they provide.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are so happy to read such a great review about your experience dealing with Ken! If you have any further questions about your new vehicle, please give us a call. We're always happy to help!
Great and enjoyable
Frank was awesome and very helpful! He made sure that I got what I wanted! I had a great experience! Would recommend him and Valley Subaru to everyone I know!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience with Frank. Have a great day!
A "Toyota" from Subaru!
The folks @ Valley Subaru are to be commended for their expertise, dedication to customer satisfaction, & their financial savvy. Although my goal is to eventually buy a Subaru, my eye was caught by another manufacturer's used vehicle on their lot. They "worked" with me to make the deal happen & their professionalism showed through every step in the process! From Kelly (Internet Service), to Frank Smith, to Mahir (Finance), they were courteous, competent & compassionate.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Robert, we are very happy to have provided you with such a positive buying experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Completely happy with my Subaru purchase
I had a wonderful experience. The sales associate (Billy) listened to me any my situation (I am a single parent and live a ways away) and understood what I was after. Thanks to his understanding and empathy I got the car I wanted. It was an excellent experience and I am very happy.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!