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CMA's Valley Subaru

(916 reviews)
Visit CMA's Valley Subaru
Sales hours: 8:00am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 8:00am–7:00pm 7:30am–5:30pm
Tuesday 8:00am–7:00pm 7:30am–5:30pm
Wednesday 8:00am–7:00pm 7:30am–5:30pm
Thursday 8:00am–7:00pm 7:30am–5:30pm
Friday 8:00am–7:00pm 7:30am–5:30pm
Saturday 8:30am–5:00pm 8:00pm–5:00pm
Sunday Closed Closed
2021 state dealer award
View 11 awards
2021 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (888) 389-1238 (888) 389-1238
Used (888) 870-3078 (888) 870-3078
Service (888) 870-3752 (888) 870-3752

Reviews

(916 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of CMA's Valley Subaru from DealerRater.

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Service at Valley Subaru Staunton, Virginia

I love Valley Subaru for its consistent excellent customer service, fair pricing, and maintenance/repair service. All staff are not only efficient but also demonstrate the highest level of professionalism as well as courtesy in responding to all of my customer questions and needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We appreciate your positive review about your experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Love it

Enjoyed everything. Buying experience, sales folks, training.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We're glad to hear you enjoyed your experience at our dealership! If you have any further questions, please give us a call. We're always happy to help!

EXCELLENT SERVICE

Frank Smith provided us with excellent service. My husband purchased a new Forester, and a week later we went in to get my a brand new 2019 Ascent. The car has all the bells and whistles we needed and I am super happy with the purchase. We were presented with all the options, were not pushed into a sale, and had questions happily answered. Would highly recommend buying from Frank at Valley Subaru!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

We appreciate your recommendation and positive review about your recent experience with Frank! If you have any further questions about your new Ascent, please give us a call. Safe travels!

Thanks valley Subaru and Frank!

Frank was so helpful and knowledgeable—-mAde the process easy and located the car I wanted. Thanks Charles for getting the numbers we were looking for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Cynthia, it's great to hear Frank and Charles provided you with a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

An Unexpected Day

I started my day never expecting to end it at Valley Subaru and finding a Forester previously owned with very low mileage. Now an owner..

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Howard, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Valley Subaru. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

New car

Great experience, second purchase with this salesperson. Upgraded forester, very pleased with my new forester.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, your satisfaction is our top priority. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Take care!

I cannot say enough good things about the experience!

We got a great car at a reasonable price. Our sales consultant, Ken Seal, made every effort and spent a great deal of time with us to insure that we understood all the features of the cars we test drove and then more time and effort explaining everything we need to know about the vehicle we finally selected. All the cars were immaculate and reflected the dealers high standards and the pride they take in the product and services they provide.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

We are so happy to read such a great review about your experience dealing with Ken! If you have any further questions about your new vehicle, please give us a call. We're always happy to help!

Great and enjoyable

Frank was awesome and very helpful! He made sure that I got what I wanted! I had a great experience! Would recommend him and Valley Subaru to everyone I know!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience with Frank. Have a great day!

A "Toyota" from Subaru!

The folks @ Valley Subaru are to be commended for their expertise, dedication to customer satisfaction, & their financial savvy. Although my goal is to eventually buy a Subaru, my eye was caught by another manufacturer's used vehicle on their lot. They "worked" with me to make the deal happen & their professionalism showed through every step in the process! From Kelly (Internet Service), to Frank Smith, to Mahir (Finance), they were courteous, competent & compassionate.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Robert, we are very happy to have provided you with such a positive buying experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Completely happy with my Subaru purchase

I had a wonderful experience. The sales associate (Billy) listened to me any my situation (I am a single parent and live a ways away) and understood what I was after. Thanks to his understanding and empathy I got the car I wanted. It was an excellent experience and I am very happy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!