Reviews
another new Subaru
We always deal with Frank and have a positive experience. Love the new car! We are repeat customers and will probably always own a Subaru.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new car! If you have any further questions, please give us a call. We're always happy to help!
First-time Subaru buyer
My experience at Valley Subaru has been all I could hope for a car-buying experience--no high pressure sales, friendly and welcoming by everyone as soon as I walked in the door. And Frank Smith is the dream salesperson. He's not only friendly and caring for the customer's needs but he is thoroughly knowledgable of the vehicle and lifts the company and the product up to the highest standards. And even after two days I LOVE MY OUTBACK!! Thanks, Frank!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new car! We're so glad you had such a positive experience at our dealership! If you have any further questions, please give us a call. We're always happy to help!
First Subaru buyer
I had been by to look at cars for about 8 months. I stopped by on a Sunday to look thinking they wouldn’t be open on a Sunday but they were! Matt greeted me and helped me find a forester that I love! Charles worked really hard to get a deal that worked for me and I drove home in my forester in just a couple of hours. Great team to work with!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're happy to hear you had such a positive experience with our team! If you ever have additional questions about your new vehicle, don't hesitate to reach out!
Valley was a great experience
Can't say enough good things about Valley. When I walked in the door I was greatly with a smile. My husband had been in touch with Kelly and she got a perfect Salesman that would take good care of me and steer me in the right direction of making my purchase Frank Smith.. I got there around 11:40 and spent the full day test driving and I purchased a car the same day. I am pleased with my Subaru and it was a purchase. I know other people that I work with that have gone to Valley. You need a car Valley Subaru is the place to go. All staff are wonderful and willing to help. Vicki Gibbons
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're so glad you had such a great experience! If you have any further questions, please give us a call. We're always happy to help!
USAA Car Buying Service Worked Exactly as Advertised
Matt did a great sales job. We were in the dealership unannounced several times over several months, and Matt was not always there. Billy and Michael stepped in and helped make the sales experience an overall excellent one. The USAA Car Buying service is the way to go, at least from this buyer's perspective. It relieved a lot of the pressure of buying a new car. Matt answered all our questions and was very efficient in processing the final paperwork. Maher was similarly efficient in finalizing the financing and optional services. Overall, nothing could have gone better. NOTE: we bought our first Subaru from your dealership, and were pleased with the car. One of your biggest sales incentives for returning customers, however is Carmen in the Service Department. She is a treasure--knowledgeable, friendly, engaging, thorough, etc. We may have been able to find a better deal in the region, but Carmen brought us back to your store.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for taking the time to leave this detailed feedback! If you have any further questions, please give us a call. We're always happy to help!
Fabulous service
Kelly, Frank, and Charlie went out of their way to get me a good deal. They were responsive, thoughtful, helpful, and more. I highly recommend Valley Subaru and the dedicated staff who work there!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for highlighting some of our staff who helped make this such a positive experience for you! We hope to be of service to you again in the future. Best wishes, Valley Subaru
2nd Subaru Outback from Valley!!
Just purchased my 2nd Subaru Outback from Valley! Great dealership with knowledgeable, pleasant employees both in sales and service! All my routine service experiences with my first Outback were done efficiently. Frank Smith made the purchase of my 2nd Outback a wonderful experience! Love my new Subaru Outback...it has even more features than my 2011 one!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for coming back to see us for all your automotive needs! We can't wait to see you again, have a great day.
OUTSTANDING IN EVERY WAY
Frank Smith made my purchase of a Forrester actually pleasureable. As a skilled and personable representative of Suburu, he made everything from detailed operational instructions to a test drive an enjoyable experience. I recommend Frank and Valley Suburu without exception.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Jean, thank you for your kind review; we are happy to pass along your comments to the team here at Valley Subaru! If you're ever in need of more help, please let us know! We hope you have a great day!
Dream car
Ryan Mayes was so wonderful throughout the entire process of buying my first brand new car. Very helpful and always answered the phone when I had questions. He was very patient with my dad and the many phone calls he had to make back and forth between myself and my dad. I was able to get a great deal on a brand new 2019 Subaru Crosstrek. I saw the Crosstrek 2 years ago and knew I wanted it to be my next car. Only day one of owning the Crosstrek and I'm taken back everytime I get in it!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Single dad loves this car
The whole experience here was awesome. I'm a single dad and live a ways away, but the sales associate worked with me over phone, email, and text to select and find the car I wanted at the price I wanted. They understood my situation and showed a lot of empathy. They went above and beyond what I could have expected.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hal, we're happy you found our staff to be so supportive during your car buying experience here at Valley Subaru. Please don't hesitate to reach out to us if there's anything more we can do!