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EchoPark Automotive Thornton

(4,784 reviews)
Visit EchoPark Automotive Thornton
Sales hours: 9:00am to 9:00pm
View all hours
Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday Closed
2024 regional dealer award
View 9 awards
2024 regional dealer award 2024 state dealer award 2023 regional dealer award 2023 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award
(888) 630-1810 (888) 630-1810

Reviews

(4,784 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of EchoPark Automotive Thornton from DealerRater.

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Amazing, Omar made things very easy and the process was...

Amazing, Omar made things very easy and the process was quick and informative. All of our questions were answered, he was very polite and patient. Stress free experience, thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Vehicle purchase

Great service friendly and conscious of my time as well as what I was looking for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Cory Everhart, we strive for 100% satisfaction, and it is great to see you had such a positive experience at EchoPark Automotive Denver (Thornton). We look forward to your next visit! Take care!

Organized, quick, and helpful

Cinthya was amazing to work with, she was quick and organized finding and bringing cars for me to test drive. Cinthya I could tell really knew her stuff, all the documents and contracts she knew inside and out. She confidently answered all my and my dads questions and never pushed us or made us feel rushed. Because of her I was able to find a car that is the best fit for me, under my budget, with lower miles than I expected. Could not recommend her or this location more?so happy and grateful!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Madyson Isler, we're happy to hear you had such a positive experience with our team! Thank you so much for providing this awesome feedback! Please feel free to reach out with any questions or comments!

I was very pleased with the service John was so...

I was very pleased with the service John was so wonderful I was comfortable with the way I was taken care of. Everything was explained so I could understand

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Echo park experience

Purchased 2018 jeep grand cherokee and has been back in service for the 3rd time with transmission leak.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Raymond Morales, we regret to hear that you are displeased with your recent experience with us. If you'd be willing to provide more feedback, please reach out to us at (720) 457-1886 so we can assist you further.

excellent

Lenner Garcia best customer service excellent communication.. and his partner overall satisfied with lenner and our purchase..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Jorge- thank you for the great review and rating! Have an awesome day!

Reviews

Ryan was amazing. Thank you to everyone at Echo Park Thornton...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

April- We are so glad that we were able to help you into a great vehicle! Happy motoring!

Ford Explorer

The purchasing was fine. My only complaint is the girl said they do an inspection of the car before it leaves and tops off all the liquids, but they didn't check the windshield washer fluid and because of that we almost got in a accident on the freeway because it was snowing and we couldn't clean the window front or back. We took it in and they told us it would be a week before they would look at it. My husband gave them push back since we came in out of town for the car and had no way of getting around and were also leaving before that coming Friday. They got us in but took them 3 hours to unfreeze the washer fluid tank and weren't very apologetic. Blamed others for the issue even though they say they check everything before it leaves the lot.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Cozette- we are sorry to hear about your experience. Unfortunately, it is bit harder to get walk-ins into our schedule as EchoPark is not a service center. If you have more questions please reach out to our Guest Loyalty Center at 720.627.6386. Thank you.

Worthless organization!

Made an appointment to test drive a car they said was still on their lot. I arrived exactly at 10:00 a.m., walked up to the reception desk and I was informed that my appointment was change to 11:15 and that the car I was interested in was sold. They contacted repeatedly yesterday, but today not a peep when they'd moved the appointment and had sold the car. I spent $ getting a review of the car I wanted and they had already sold it. I also had to drive 30 minutes both ways, all a complete waste of time!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Please reach out to us at (720) 457-1886 when you can so we can address this situation directly. Thank you and have a great day.

Echo Park (Thorton, CO)

I can honestly say, I walked away, feeling I got the best deal possible. I did research before and drove across town (30 miles) to find that the car was as advertised as well as the dealership. I don't buy cars very often, but the experience was never this easy.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We would like to work towards a resolution, so if you are willing, please reach out to us at (720) 457-1886 to discuss this further. Thank you, and we hope to hear from you soon!