Reviews
Great place to bring your car!
I needed an oil change and a few other things done to my car. Everyone was so helpful and answered all my questions. Customer service here was great! Will definitely be returning for future services!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback! We are proud of our staff and look forward to you returning to us for all your automotive needs!
Chevy Spark
They did a great job with our oil change and tire rotation, the only down is the free wifi in the waiting room didnt work. Snacks were good!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for letting us know about the wifi, and thank you for the shout out! Please come see us for all your automotive needs!
Awesome
Great service great price great people awesome attention
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Gerardo! We appreciate you!
Comfortable Environment
Our salesperson Tyler was very helpful and friendly. He was really knowledgeable about our car and made us feel comfortable. The sales manager Blake was very professional. Our finance guy (I think his name is Steve) was very helpful and found us a rate that was fair and a warranty that fit our needs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Chuck! Thank you for your continued support and business. We appreciate you coming to us for all your automotive needs!
No Vultures? More like snakes!
Coming from Illinois and after two days of finance work and planning and a personal promise to hold the truck, Michael Phelps and his lackeys sold it to someone else. I mean I had the check in hand and was headed to Columbus that next morning. Very unprofessional and disingenuous. If you live out of state or more than an hour away, don't bother.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Aaron. We are very sorry to hear about this, and apologize that the vehicle you were interested sold. We are actively working on a process to be alerted when this occurs to save our customers time and convenience. Thank you for your feedback. We are certainly sorry to have lost your business, and would like the opportunity to earn it back if you are ever in the market in the future. Thank you.
Smooth and professional
Stopped in to get some work done on my equinox. Jessica was knowledgeable, professional, and realistic about how long the repair would take. While I was in the lounge several people checked on me to make sure I was comfortable and didn’t need a ride, but no one was pushy or intrusive. Very great experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Michael for sharing your experience! We are pleased to know you were well taken care of by one of our top notch Service Advisors! Jessica will be so happy to hear this feedback! Please come and see us again.
Very Impressed!
All I can say is WOW! I have never experienced such ease and low pressure when looking at cars! I have always been given the runaround at other dealerships, but it's clear that Chevy of Columbus really wants to do right by their customers. They are really involved in the community too! Love that.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you so much for taking the time to let us know how we did! We appreciate it, and your business!
Ran hard credit 4 times for cash purchase
Visited Chevy of Columbus on 10 28 1018 for cash purchase. Tyler Menendez was salesman. Car was to be serviced and they will call when completed. They did call but car was no longer there. Then to find out they ran my credit for different car 4 times. Salesmanger Nick said he would have the hard inquirys taken off but this never happened.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Sir, we cannot express enough just how sorry we are that you were not happy with your experience with our dealership. We would never purposely conduct ourselves in a way that was not to our customers satisfaction. Please accept our sincerest apologies.
Car service
I was disappointed in the overall visit. I took my car in to get my tires rotated and my oil changed. The service representative came out to talk to me and told me I needed to balance my tires instead of looking at my service record and seeing I just had my tires balanced last visit. This tells me all they care about is selling you more services instead of actually helping you with what you need.
- Customer service 2.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Kyndal, thank you for your feedback. We apologize for the oversight and have diligently been working to improve our best practices. Your feedback has been very helpful. Our hope is you will return for future business to see just how your comments have helped us improve. Thank you.
Customer
Very professional. Always willing to go the extra mile to make whatever you need a priority. Makes you feel like family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We go the extra mile to ensure that our customers leave our establishment feeling satisfied and well taken care of. We appreciate you taking the time to leave us this feedback. Hope to see you soon!