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West Herr Ford of Rochester

(300 reviews)
Visit West Herr Ford of Rochester
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–8:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–8:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 7:30am–5:00pm
Sunday 11:00am–3:00pm Closed
New (585) 299-4108 (585) 299-4108
Used (585) 299-4110 (585) 299-4110
Service (585) 366-0135 (585) 366-0135

Reviews

(300 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Efficient and very Team oriented Services West Herr

Efficient and very Team oriented Services West Herr facility supplied helpful and very good expertise

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Everyone has been professional, friendly, helpful,

Everyone has been professional, friendly, helpful, concerned, I would recommend anyone to visit their showroom and see for themself.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.

Very great service.

Very great service. It was very easy to set up and Chris was very friendly

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

From the minute we walked in we were treated spectacular!

From the minute we walked in we were treated spectacular! Trevor greeted us and answered every question we had. So helpful!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I have done business with West Herr Ford for many years

I have done business with West Herr Ford for many years and have always been satisfied with the service. I have purchased several new vehicles at West Herr and Denise Warren has always been my sales rep. She has always been most helpful and I experienced this again with the purchase of my 2024 F-150.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I want to thank ford company especially Trevor for their

I want to thank ford company especially Trevor for their help with buying my car . They were very helpful and honest

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Went in on a Saturday for scheduled maintenance.

Went in on a Saturday for scheduled maintenance. Quick and easy, with minimal wait. Staff was helpful and pleasant. Would recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Very helpful and fast.

Very helpful and fast.I was very happy with my service today. I only had an oil change

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The service never disappoints.

The service never disappoints. It’s on time and the wait time is as promised. Entire staff is friendly, courteous and knowledgeable

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My experience with West Herr Ford collision was

My experience with West Herr Ford collision was exceptional. The staff from the front counter to the finished product were very helpful. The appraiser (Julie) was friendly, knowledgeable, and very accommodating. The workmanship was excellent. You could not ask for a better service from a collision repair shop.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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