Jim Shorkey Ford

I recently purchased a vehicle form this dealer. Before I drove over an hour one way to the dealership, I spoke to two different salesmen. I indicated what truck I was interested in along with what I would be trading in (I was honest and upfront about the condition of my trade-in). With that being said, I also understand that the dealership would need to inspect the trade-in themselves. I told them where I wanted to be as far as final cost (including trade-in) and monthly payments. They felt it would be possible, but again, needed to see the trade-in, understandably. Once I got there, the original salesman wasn't even at that location, and referred me to another salesperson (Gabriella Gougler). She seemed nice. But before I could even look at the truck, I had to go through several questions with her and explained what my original conversation was with the other sale rep.. Finally, she came back with some numbers. Their price was firm, the trade- in offer was a joke, only about half of what other dealers were offering. It was actually insulting. Of course I turned it down. She said she would see if they could do better and was gone for another 15 min. She came back and said that was the best they could do. I said no way and started leaving. My wife however wanted to talk to the person who made that decision. So Gabriella went to the other end of the building ??? to get him. (not the same place she was disappearing to before for 10 to 15 minutes at a time) The Sales Manager "Louie" came out and talked to me. (Very nice man and one of the persons I originally spoke to.) At this point I was very discouraged and felt that I had been wasting my time. However after talking to Louie, he went to bat for me and got me a compretable trade-in value compared to other dealers. So I purchased the truck. A day or two went by and I had a couple questions about my purchase, including obtaining a second key (it only came with one). So I called Gabriella Gougler and left a message. She never returned my calls. I tried emailing her, also got no response. Guess once you leave the dealership, your on your own. Because of the agrivation (spent over 3 hours - a lot of it waiting around, along with the money game and especially the fact that once the purchase was made, the sales dept. doesn't follow up on any communications that you may have, I would Not buy another vehicle from this dealership!

Liked my salesperson, Jason as well as other staff I came in contact with. Sales manager that came over to close the deal, did not much care for him, felt like he talked down to me and my wife. I agreed to buy car because the price was good enough not to bother starting over with another dealer.

Best place I've got a car from very friendly and helpful

The team was very efficient and professional. Was very happy with my sales rep Isaac Shannon and the finance group. Would do business with them again!

Would not honor the advertising price on Cars.com. Wanted to charge the MSRP. Beware!!!!!

I had the pleasure of making the acquaintance of Mike Chelkis, Sales Consultant, during my recent buying experience. Mike was very professional and accommodating during our interactions. Louie, Sales Manager, was also very nice. As was Jeanette and the entire staff. I definitely recommend Jim Shorkey Ford. Additionally, I have had the pleasure of working with Joanie and Dennis (and many others) in the service department throughout the years. They are truly exceptional. I honestly feel blessed to have them servicing the fleet of ambulances I oversee.

I had been to various dealers before going to Jim Shorkey Ford in McKeesport. I knew exactly what I wanted but no other dealer had the color or something just wasn't right. I also had financial issues which I knew would not be pleasant and I was very worried about being approved and I needed a vehicle immediately. Our salesman, Frank Mediate was kind and very personable. We were comfortable with Frank and one thing he did not do is try to push us into something different than what we came for. We were impressed with the entire team that did their very best to get me into a car that I really had my heart set on and the most important issue was a payment I could manage. After the deal was closed Frank invited me back with the car and offered to help me out with the "high tech" fun stuff. I will take him up on his offer............Great Experience!

I had A very positive experience purchasing my new Ford Escape at Jim Shirley's McKeesport dealership.

I was in the market for a new car and was in the process of talking to multiple other dealerships, not only did Alex Cole beat all other deals he found me the exact car I was looking for. They were able to meet all my wants and needs and the entire staff was friendly and welcoming! Would highly recommend!!!

our sales person was knowledgeable and made the buying experience easy