Jim Shorkey Ford

I had an excellent truck purchasing experience. My sales representative was Bob Lauer. Bob was extremely helpful with setting up my test drive for a truck I was interested in purchasing. Throughout the entire purchasing process, Bob was knowledgeable about any questions that I had and kept me informed about the status of every stage during the purchase process. Bob was also committed to making sure that the accessories I wanted/needed in my new truck were promptly ordered. Although not every accessory was available same-day as my purchase, the parts department had advised an accurate time for the accessories to arrive to the dealership for installation. When I had returned to the dealership after my purchase was complete, Bob made sure that it was well communicated with the service department regarding what needed installed on my new truck. The entire truck purchase was made easy and all of the staff that I had interacted with during my truck purchase was courteous, knowledgeable, and professional. I would gladly purchase another vehicle from this dealership.

Great place to buy a car friendly people they care your not just a number great job

Grateful for Exceptional Service at Jim Shorkey Ford – White Oak At the beginning of October, I noticed that three tire sensors on my vehicle had failed simultaneously—thankfully, all covered under warranty. That same evening, in a strange twist of timing, a heavy downpour hit our area. My daughter, seated in the back, suddenly noticed water pouring—literally pouring—through the seatbelt area. I quickly had her switch sides, knowing something was seriously wrong. The next morning, I contacted Jim Shorkey Ford in White Oak. Within days, their valet service made things incredibly convenient by picking up my vehicle—despite being nearly an hour away. As a working mother, I can’t emphasize enough how valuable and appreciated that service is. Ford, thank you for recognizing the real-life needs of your customers. After replacing the tire sensors, Service Advisor Robert Reese noticed water stains along the third-row paneling and the second row had soaked seats and flooring. He immediately called to let me know they’d investigate further. They discovered a faulty seal on the left rear door window and clogged panoramic sunroof drains—both contributing to the water intrusion. Robert didn’t just fix the issue—he went above and beyond. He had his team clear the drains, lift the wet carpeting, and ensure everything was properly dried to prevent odor or damage. He even noted how clean I keep my car and made sure it was returned in pristine condition. Throughout the process, Robert kept me informed, treated every concern with care, and never once dismissed my input. As a woman working closely with male service professionals, I truly appreciated the respect and attentiveness he showed. I’m back to loving my car again—with no issues and a renewed sense of trust. Thank you, Robert, and the entire service team at Jim Shorkey Ford. You turned a stressful situation into a reminder of what great customer care looks like. I also want to recognize Carol at the service desk. She consistently answers calls with kindness and efficiency, making every interaction feel effortless. Carol is quick to assist, always ensuring you’re directed exactly where you need to be without delay. Her warmth and professionalism make her an absolute joy to speak with—she’s truly fantastic. Thanks Again Robert & Carol

They made the whole process a pleasure, they did everything in their power to get us the vehicle and deal we were looking for excellent experience.

Bob and Derek were very helpful And courteous when I had my truck in for inspection

Bought a vehicle of Jim Shorkey in white oak. The sales man I worked with was named Bob, he was so worried on selling a vehicle because it was the end of the month, rushed the process. Sold me the truck without me having my own insurance company (I was on someone else’s). Two weeks later I started to feel the transmission start slipping and shifting hard. Door panel was broken previous before the purchase. Had it in writing that they would repair it. Meanwhile no one mentioned that you had a certain amount of days to get it repaired. Terrible service, this dealer ship is to worried about selling vehicles instead of quality service.

The salesman were awesome great experience in buying a car I give everyone involved 5stars and a special thank you to Jimmy S

Stay far away from this place! Poor customer service, once you're sold and out the door they can care less!

Alfie is 2nd to none period . Extremely reliable. Fair reasonable and human. He has risen the standard of auto gms. Should make him gm of all jim shorkey s auto group

The whole team made us feel welcome and like family from their massage chair, genuine smiles, incredible education, and no games, just honest great salesmanship and courtesy!