Reviews
I went in for service, paid a hefty price, and the
I went in for service, paid a hefty price, and the problem was never solved. Have been there 3 times now and the issue persists. Dealership still have not made it right.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Carlos Gonzalez General Manager (772) 254-8222
I’ve been waiting for you guys to reach back out to me. You have all my contact information, I’ve reached out several times now and have not heard back.
Easy, efficient & very pleasant.
Easy, efficient & very pleasant. Everyone at Infiniti Stuart made me feel enormously appreciated. I will highly recommend Infiniti Stuart to friends and family.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Albert, Thank you for your very kind review. Carlos, Jared, and Matthew strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at INFINITI Stuart. Carlos Gonzalez General Manager (772) 254-8222
Excellent customer service very helpful and
Excellent customer service very helpful and knowledgeable! Very nice and polite and very fast service!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Shawn, Thank you for choosing INFINITI Stuart. Your feedback and rating mean a lot to us. We're glad Alex was able to help, and we hope to see you again! Scott O'Keefe Service Manager (772) 254-8222
Pedro was very helpful and knowledgeable.
Pedro was very helpful and knowledgeable. He made the payment work to fit my budget.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Pedro met your expectations. Thank you again for choosing INFINITI Stuart, we look forward to having you as one of our valued customers for many more years to come! Scott O'Keefe Service Manager (772) 254-8222
Mislead on a tire rotation They said $29 for tire
Mislead on a tire rotation They said $29 for tire rotation. Charged for shop fee without informing me and refused to eliminate it
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Carlos Gonzalez General Manager (772) 254-8222
The car and the numbers were as described No hassle or
The car and the numbers were as described No hassle or run around. I was very pleased.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Raymond, Here at INFINITI Stuart, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Carlos Gonzalez General Manager (772) 254-8222
Professional, prepared, prompt, and efficient.
Professional, prepared, prompt, and efficient. Responsive to our needs and educated us on the features and programs available to us.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your business and this review. We're happy to hear Joshua, our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Carlos Gonzalez General Manager (772) 254-8222
Lack of care, horrible customer experience, no follow up
Lack of care, horrible customer experience, no follow up or call back skills what so ever, no accountability, poor professionalism and no desire for wanting repeat business. Especially from someone buying three vehicles.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Carlos Gonzalez General Manager (772) 254-8222
We drive extra miles to have our QX 80 serviced by
We drive extra miles to have our QX 80 serviced by Whitney and Scott. Very professional and knowledgeable. Excellent trained technicians and reliable service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! Whitney, Scott, and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing INFINITI Stuart. Scott O'Keefe Service Manager (772) 254-8222
Joshua was fair in negotiating a price for the car and
Joshua was fair in negotiating a price for the car and was willing to take a deposit so I could buy the car from Lemage that has been my salesman for 5 years. There was no pressure to buy today. 1st class operation!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us, Eric! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Carlos Gonzalez General Manager (772) 254-8222