Reviews
purchase and service
No pressure sales person (which I really like) Great service after sale. Very happy with dealership will purchase next vehicle there
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Esther, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Fox Negaunee Chrysler. Please feel free to contact us if you have any questions on your new purchase. Best, Matt Forward | GM | mforward@foxmotors.com
great service
prompt service, smart repairmen, clean facility, friendly people. were very prompt, told me what the problem was and fixed it. It was a great day, went to pick it up, it was done early and a very reasonable bill!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Michael, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Fox Negaunee Chrysler! If there is anything else we can do for you, please feel free to give us a call. Best, Matt Forward | GM | mforward@foxmotors.com
Excellent customer interaction and service!
Fast service this time even with add-ons (tire patch). The parts department even provided me with excellent options to my questions
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the kind words. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Fox Negaunee Chrysler, we value our customers and we look forward to seeing you down the road. Best, Matt Forward | GM | mforward@foxmotors.com
Customer service
Gerry Taylor is an outstanding representative for your dealership. My daughter and I have both purchased Jeep Cherokees from Gerry and have been very pleased with his knowledge and customer service
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for this amazing review and shoutout for Gerry, David! We really appreciate your business here at Fox Negaunee Chrysler and we will be sure to let Gerry know of your kind words. Best, Matt Forward | GM | mforward@foxmotors.com
Oil change
Oil change was due. And had a recall done. Everything done in a timely manner. I Would go back again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Julian, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Fox Negaunee Chrysler! If there is anything else we can do for you, please feel free to give us a call. Best, Matt Forward | GM | mforward@foxmotors.com
Awesome Peeps!
Service was completed quickly. I appreciate that they remember who I am. They are all smiling too! Place is clean.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Best, Matt Forward | GM | mforward@foxmotors.com
Like dealing with a Dealer BEFORE COVID!
JOEL JOFFEE was great to work with. I told him I just finished talking to Riverside salespeople and walked away in total frustration with the experience and lack of a fair deal! From beginning to ending, I told Joel that it was like a breath of fresh air dealing with him and Fox Negaunee. The deal made seemed fair to me and was not dragged out. I will recommend Fox Negaunee to family and friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for leaving this awesome review of our dealership, Robert. Joel truly is an outstanding member of our team who, like all of our employees, is dedicated to providing our customers with a convenient, hassle-free vehicle-buying experience. We’ll be sure to share this feedback, and if you ever need anything else from us, don’t hesitate to let us know. Until then, we hope you’re enjoying your new ride! Best, Matt Forward | GM | mforward@foxmotors.com
Great service.
My vehicle was kept overnight and I was given a very, very nice vehicle as a loaner.It was in like new condition.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Best, Matt Forward | GM | mforward@foxmotors.com
Outstanding Service
The service department is professional, courteous, and dedicated to providing top quality, timely, first time every time service. Well done!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Fox Negaunee Chrysler, we value our customers and we look forward to seeing you down the road. Best, Matt Forward | GM | mforward@foxmotors.com
Perfect Transaction
Bill was very communicative and went above and beyond to make the sale go very well. He had an issue repaired and even picked me up at the airport.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Reviews like yours are truly a breath of fresh air, Jeffrey! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Best, Matt Forward | GM | mforward@foxmotors.com