Hyundai of Chantilly

Very disappointed! I had a recall on my car and I scheduled an appt. specifically for that recall, everything was confirmed via phone. I went, dropped it off and I was on my way home when I received a call back saying that Hyundai actually does not have the part in stock. How on earth was I able to make an appt for this recall and they did not have the part in! If its a system error, then that should be fixed. I wasted time on a work day. The customer service was super nice but overall it frankly does not make sense to me how I can make an appt for a part replacement and they do not have the part. Waste of time!

I took my daughter’s vehicle for service, but found the service department very dishonest, specifically the service advisor Alberto was very rude and didn’t want to answer many questions.

The service staff here is amazing and goes above and beyond to ensure complete satisfaction. This was my first time here and I was very impressed. Eddie on the service desk is very helpful. Kudos to the team!

Service center is great! Prompt and professional, even when I was late to my appointment. Extra shoutout to Ashley, she was extremely helpful and great to work with. I will definitely bring my car here for service again.

STAY AWAY FROM THIS DEALERSHIP I bought a used vehicle here on Monday 4/1. I was approved for a loan, signed the paperwork, left with the car. Prior to getting the car I did ask if it would be detailed because it was dirty. The salesman Jay assured me that it would be detailed when I picked it up. It was not. Literally the same as it was when I test drove it. I spoke with a different guy and his excuse was "oh we get so many cars that come in and they are so dirty we can't possibly get the car totally clean." I said I could do a better job. I took a baby wipe and showed him some dirt that came up in the cup holder. He said "yes you or I could do a better job". Guy, It is YOUR JOB to get a car clean. There was still dirt in the cup holders, food or something in between the seats. A quick wipe with a wet cloth could fix it. There was also a situation with the head manager YELLING at one of the employees. He was so loud, everyone heard him and he was VERY UNPROFESSIONAL. He even threw something at the wall. I should have taken this as a sign to leave. This is just the beginning. I take my vehicle home after purchase. No problem I'll just clean it myself. Fast forward to Friday 4/5 and I get a call from the finance guy Shah saying that I need to pay them $1000 because he didn't do the loan paperwork correctly. I checked my paperwork to make sure and the contract i signed does not match what he is telling me. I was also not informed of this while at the dealership. I had put all the money I had for a down payment. If the loan I was approved for was a different amount then why was I not notified of this when we discussed the loan? This guy had two days to get the paperwork right and then waited until I had signed and left to tell me he messed up. WORST DEALERSHIP EXPERIENCE EVER. DO NOT GO STAY AWAY.

The service center at Hyundai Chantilly is top notch. I’ve been a loyal customer for over 5 years and have always been happy with the service there. I usually see Ashley at the counter but recently Kendall’s been taking care of me and he’s great.

I have been bringing my Hyundai here for service for many years and been very pleased with the quality and efficiency of their work.

Mr. Shaw is the amazing person in assisting people and helping them with their needs and challenges in whatever situation they are in happy to meet him. It’s a blessing to have in Hyundai.

If I could give no stars, I would. I'm deeply disappointed by my recent encounter with Chantilly Hyundai. Despite being entitled to a complimentary oil change per my lease agreement, Shaun and the service manager adamantly refused to honor it, even after verifying with the manufacturer. Their insistence that the responsibility fell on them contradicted what I was told by corporate. Furthermore, when I suggested they proceed with the free safety inspection, they conveniently found a minor issue with my windshield wiper and used it as grounds for failure. I have never been rejected for a windshield wiper. It felt like they were intentionally creating obstacles. Adding to the frustration, contacting Chantilly Hyundai proved to be an exercise in futility. Calls went unanswered, and when someone did pick up, they abruptly hung up without leaving a message. Throughout the entire ordeal, both Shaun in service and the service manager displayed a complete lack of professionalism and respect. The service manager's multitasking during our conversation without making eye contact further underscored their disregard for customer satisfaction. This experience has left me deeply dissatisfied, and I am inclined to escalate the matter to corporate. Chantilly Hyundai's subpar customer service is not only disappointing but also reflects poorly on the brand. Unless significant improvements are made, I will not engage with this dealership in the future, and I will be sure to share my experience with others.

After one year at the dealership with stories that they were working on having my extended warranty coverage pay for it or Hyundai pay for it. I received my car in terrible conditions. I was never told how much was going to have to pay. Neither did I sign for amount I was gonna have to pay. I just received a phone call Kendal Camacho, That I would have to pay 10% of the repair. But when I showed up to pick up the car, the car was in terrible conditions with bolts everywhere and damaged that the car did not have. I did not accept the car.