Reviews
End to end service
Have had service done with Honda of Sumner for the last ten years. Because of the outstanding treatment I bought my last car there as well. I recommend them to all my friends and family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Bought a car this weekend
As most people do, I receuved a flyer in the mail offering trade in value for my vehicle . The sole purpose of going to the dealership was to look into this opportunity . I worked with salesmen John, who it was his second day , and he was great. His boss on the other hand , no lt so nice . Salesmen do NOT have to be pushy, make you feel rushed and just rude . If I was by myself , I would have Walked away solely from Johns managers behavior and attitude . Also the wait time to get into finance was a bit too long .. we waited longer to be seen, than we were actually seen. And lastly you have no food or snacks for your customers . Only coffee and tea . That’s simply just not enough .
- Customer service 3.0
- Buying process 2.0
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Customer
First, I came in for an oil change and service was excellent as always. While waiting I wanted to get information on hybrid cars. I spoke with three different sales people and nobody knew anything about the hybrid cars . I knew more from having done research online. Very disappointing. I would recommend the service department But I’m not impressed with the sales.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Truly great service
I’m very pleased with my experience at Sumner Honda. I have a pretty tight budget and Matthew and Marcus went the extra mile to make sure I could drive away with the vehicle that was right for me with a payment that fit my budget. Excellent service!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent car buying experience
Sales person Jorge Naranjo was friendly, knowledgeable. Explained all of the accessories to me. Finance person was friendly. I was impressed with his knowledge. I love my Honda Accord!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
EJ is awesome and we love our new Honda!
I worked with EJ who was exceptional! I received outstanding customer service and he could not have been more accommodating, helpful and professional. This was by far the easiest car buying experience I have ever had, and I'm 50! Highly recommend this dealership, and if you can, work with EJ!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Fast oil change and carwash
They were fast, quick and very nice. Couldn't ask for better service for an oil change. I drive 20 Miles to this place every time I get to my oil change. Trust them with my car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Offer insult
After paying - In my car was an offer to pay me $1800 less than what I just paid for regular maintenance repairs. Not Cool.
- Customer service 5.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
Came in for regular service today, once again Katherine L Speaks helped me , she was wonderful as usual, made my visit a pleasure once again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
New Honda
Jamie was excellent to work with. The process went smoothly. Best car buying experience we have had. We are very happy with our new car
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase