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Fox Subaru Grand Rapids

(3,337 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–7:00pm
Tuesday 9:00am–6:00pm 7:30am–7:00pm
Wednesday 9:00am–7:00pm 7:30am–7:00pm
Thursday 9:00am–6:00pm 7:30am–7:00pm
Friday 9:00am–6:00pm 7:30am–7:00pm
Saturday 9:00am–2:00pm 8:00am–2:00pm
Sunday Closed Closed
New (877) 874-4742 (877) 874-4742
Used (877) 874-4754 (877) 874-4754
Service (877) 874-4756 (877) 874-4756

Reviews

(3,337 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fox Subaru Grand Rapids from DealerRater.

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Excellent salesperson

Barb Weiblen was very responsive to our questions and kept us in the loop after we ordered our car - excellent communication. She simplified the process and make it a low-stress process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Reviews like yours are truly a breath of fresh air, Michael! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Best, Ryan Coe, GM, rcoe@foxmotors.com

Excellent Service

The work was done well and the staff kept me fully informed' I will certainly continue to go to this dealership for care for my Forester

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for this amazing review, Jonathan! We really appreciate your business here at Fox Subaru. Best, Ryan Coe, GM, rcoe@foxmotors.com

No pressure to buy, superior customer service

No pressure to buy, kind, friendly and helpful staff. Superior customer service. Facilities are beautiful and clean. Absolutely love my new Subaru crosstrek sport!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We appreciate you for letting others know about your experience, Luann! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Ryan Coe, GM, rcoe@foxmotors.com

Great prompt service, facilities and friendly staf

Excellent and prompt service, clean facilities and very friendly staff with a great waiting area for customers with quick checkout. I also like the ability to schedule my service online.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Fox Subaru, we value our customers and we look forward to seeing you down the road. Best, Ryan Coe, GM, rcoe@foxmotors.com

Excellent customer service!

It was very low-key, a sales person. Dwayne was so personable, and actually made it fun. Got to know us and we got to know him. He has an excellent personality. Great for your Subaru dealership.❤️

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Reviews like yours are truly a breath of fresh air, Sherry! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Best, Ryan Coe, GM, rcoe@foxmotors.com

Great experience

Very pleasant environment with professional, knowledgeable, no pressure and friendly staff! The process of purchasing a vehicle was delightful, smooth and efficient. The great coffee was an added bonus!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Walter, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Fox Subaru. Please feel free to contact us if you have any questions on your new purchase. Best, Ryan Coe, GM, rcoe@foxmotors.com

Great service

How friendly it was and done rather quickly with good quality. Everyone was very informative with answering all questions I had. Also loved the convenience of scheduling online.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Melanie, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Best, Ryan Coe, GM, rcoe@foxmotors.com

Great Service

Fast, friendly! Got right in! It was my first service and I will definitely be going back to the dealership for any oil changes or service I may need.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for reaching out, Sylvia! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Best, Ryan Coe, GM, rcoe@foxmotors.com

Great service, excellent environment

A very easy explained experience. The facilities are new and the well laid out. The waiting area is open airy roomy and sunny, making for an excellent wait. The staff explain everything in detail and are always good to ask if I had any other questions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We appreciate your marvelous feedback, April. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Best, Ryan Coe, GM, rcoe@foxmotors.com

Fast and friendly

It was fast, helpful, and friendly service which was exactly what I was looking for! Can’t beat this kind of experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We appreciate you for letting others know about your experience, Alex! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Ryan Coe, GM, rcoe@foxmotors.com