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Fox Subaru Grand Rapids

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (3,337 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (3,337 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fox Subaru Grand Rapids from DealerRater.

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Great experience

Joe was super friendly, helpful, and informative throughout the whole process. We never once felt like we we're be pressured or coerced into anything. Always been a dream to drive home a brand new subaru, now its come true. Couldn't be happier.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Cameron, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Fox Subaru. Please feel free to contact us if you have any questions on your new purchase. Best, Ryan Coe, GM, rcoe@foxmotors.com

Great service

The service is excellent, but even better are the people who are willing to take that extra few minutes with this “old” lady.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Dorothy and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Fox Subaru. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Best, Ryan Coe, GM, rcoe@foxmotors.com

Nice place

Welcoming, clean facility. Easy explanation of steps taken and process. Great for a quick oil change and maintenance, anything else is a maybe.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Best, Ryan Coe, GM, rcoe@foxmotors.com

Great service, amazing facility

I came into Subaru for an oil change was greeted promptly and Jo took care of everything for me. This place has the best service around and I could not be happier with my experience at Fox Subaru. I will definently recommend family and friends to this location without hesitation

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for reaching out, Adnan! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Best, Ryan Coe, GM, rcoe@foxmotors.com

Clean Facilities

The thoroughness of the run through on the vehicle before I left with it and how clean the facilities were kept.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Carissa, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Fox Subaru! If there is anything else we can do for you, please feel free to give us a call. Best, Ryan Coe, GM, rcoe@foxmotors.com

Great service Love my Subaru Outback

Product and sales team are great. I love our Outback with the Wilderness package. The vehicle rides great and love the technology.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Jeffery, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Fox Subaru. Please feel free to contact us if you have any questions on your new purchase. Best, Ryan Coe, GM, rcoe@foxmotors.com

Great service

They took the vehicle to my place for test drive and they delivered the vehicle to me as well, make everything so convenient

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Best, Ryan Coe, GM, rcoe@foxmotors.com

Oil change

Fast friendly service by people who knew what they were doing. We were made to feel comfortable and everything was done in a timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Fox Subaru, we value our customers and we look forward to seeing you down the road. Best, Ryan Coe, GM, rcoe@foxmotors.com

Great waiting area

The waiting area. I've been in some real dumps buy yours is the Ritz! The really thought about their customers :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for reaching out, Andrew! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Best, Ryan Coe, GM, rcoe@foxmotors.com

Great Service! Beautiful facilities.

Jason took the time to explain various features of my vehicle after the purchase was completed. I appreciated the time after to ask questions. He also helped strategize how best to position car seats etc.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your new vehicle, Alannah. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Jason was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Best, Ryan Coe, GM, rcoe@foxmotors.com