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Friendship Ford of Lenoir

(92 reviews)
Visit Friendship Ford of Lenoir
Sales hours: 8:30am to 7:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 8:00am–6:00pm
Tuesday 8:30am–7:00pm 8:00am–6:00pm
Wednesday 8:30am–7:00pm 8:00am–6:00pm
Thursday 8:30am–7:00pm 8:00am–6:00pm
Friday 8:30am–7:00pm 8:00am–6:00pm
Saturday 8:30am–7:00pm 8:30am–2:00pm
Sunday Closed Closed

Reviews

(92 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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This dealership is running a bait and switch.

This dealership is running a bait and switch. They advertise a car online at a good price and when you contact them oh it's suddenly sold but let's help you find another. So I contacted them again a couple days later under a different name and they still have the car for sale. I will be contacting the ftc and any agencies with all my correspondence with them. BUYER BEWARE!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Fantastic and friendly people.

Fantastic and friendly people. Chris took a special interest and maintained personal contact throughout my search. I would recommend this dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great Place!

We had a great experience at Friendship Ford in Lenior. Jonathon and the whole team were very helpful and super easy to work with! I definitely would recommend buying a car here!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Outstanding purchase experience

We test drove a 2012 Nissan Pathfinder on Friday, they fixed a couple of things on Monday and we picked the car up on Tuesday. Overall, an outstanding experience. Jonathan Williams was thoroughly professional, courteous and a pleasure to work with. We would recommend your next car purchase be from Friendship Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Steve, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Friendship Ford of Lenoir, we value our customers and we look forward to seeing you on your next visit. Take care!

POOR EXCUSE FOR SERVICE DEPARTMENT

I took my truck here over 1 month ago they told me it would cost 1400 to fix it and 8.5 hrs . Once I tell them I have a extended warranty the first guy say oh well I will have to file it and that he would get back to me . 2 days pasted nothing . So I call and this person couldn't be reached. So then my wife goes on her day off and the next guys gets the paper work and files it . This is on a Friday and was told parts should be there Monday or Tuesday. Another week goes by and nothing. So I told myself maybe shipping delays . Nope that's not the cause the vct solenoid are there and they are now saying it will be the end of month 2 before they can fix my truck . Not acceptable so my next step is to call my extended warranty company to let them know what's going on . It's a good thing I can't find a number to the corporate office. Friendship ford of lenoir service you suck xxx at customer service .

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Doug, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Friendship Ford of Lenoir. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please reach out to Brandon Caldwell at (828) 754-1524 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

Very well impressed at the way they handled things and...

Very well impressed at the way they handled things and got me into my new truck! Would recommend to anyone! Johnathan was a big help! Thanks man!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Gets your hope up makes a deal then next day back

Meet with them we agreed on deal then next day they tell me that I would have to add 2500 more dollars that the deal we made the day before was no good because I wanted to pay cash and they wanted me to fiance with ford credit this was a real let down for me and my family when we left that Friday we shook hands and was coming back Monday after we went by bank to get the money then got a call Saturday morning that the deal we had was no go hope no one else has to go thru this with this dealer hope they can learn from this and can treat people fairly

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hello Tony, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call Brandon Caldwell at (828) 754-1524 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

We drove 2 hours to Friendship Ford of Lenoir for a truck...

We drove 2 hours to Friendship Ford of Lenoir for a truck we saw online not knowing what to expect from the staff. They were phenomenal. The atmosphere was very comfortable and they exude the friendship and caring mentality in all staff. Jonathan Williams went above and beyond to make sure we got everything we wanted. He put us at ease from the moment we stepped on the lot. He was knowledgeable about the truck and was able to answer all of our questions. He was personable and made sure we were comfortable with every step. I cannot say enough good things about Jonathan or the dealership. It was the most pleasant experience I have had purchasing a new vehicle. It was worth the drive! Their price was thousands below Kelley Blue Book and they gave me a fair deal on my trade. Go see them if you want to be taken care of and treated like family! Actually better than Family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Wonderful dealership friendly knowledgeable people...

Wonderful dealership friendly knowledgeable people Quality work nice atmosphere thank you so much Very caring about the problems with my vehicle. I definitely recommend This dealer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Responded to my inquiry within minutes. Sent me pictures....

Responded to my inquiry within minutes. Sent me pictures. Could not have been more helpful. I drove to Lenoir, NC, Sunday. I spent the night and purchased the ‘18 Porsche Panamera Monday morning.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.