Reviews
Everything was great, I loved how they washed my car
Everything was great, I loved how they washed my car after my service appointment and Mike who drove the shuttle to take me home and pick me up was such a pleasure. I really enjoyed his company.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Caring, friendly, and efficient.
Caring, friendly, and efficient. They accommodated my arrivals and helped set up my new car. Tim is dedicated to the guests and an honest salesperson. Would buy from Tim again!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Poor communication throughout repair process.
Poor communication throughout repair process. Issue was not resolved first time. Had to take back for repair second time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Everything was fine Jesse made a good job Pick was
Everything was fine Jesse made a good job Pick was great I like it I willing come back
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I always have a great experience m.
I always have a great experience m. From when I first leased my car to every time I have to have maintenance. The staff is great.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service.
Great service. Easy to schedule. Prompt service. Reasonable charges. In and out under 2 hours.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I have dealt with wonderful sales and service personnel
I have dealt with wonderful sales and service personnel over the past three years! I have been very happy with North Penn VW.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Erin is an excellent service advisor, she’s very
Erin is an excellent service advisor, she’s very knowledgeable and an great communicator. The dealership is clean and comfortable
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great customer service.
Great customer service. Cordial, accommodating, respectful, and quick service. Great environment/services provided while you wait for your car to be serviced.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Was told it needed $6300 in repairs to pass inspection,
Was told it needed $6300 in repairs to pass inspection, went somewhere else only cost $460 total including inspection
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello Ms. Gablein, Thank you for your feedback. We're sorry to hear about your experience and appreciate you taking the time to share it with us. Our inspection mechanics follows the Pennsylvania state inspection guidelines very closely to ensure every vehicle meets the required safety standards. In this case, the inspection mechanic found excessive play at the wheel and measured it with a dial indicator to find it exceeded the .25" tolerance acceptable by Pennsylvania state. He identified this play was in the steering rack and therefore estimated replacing that component. We understand it can be frustrating to receive unexpected repair estimates, and we always strive to be as transparent and thorough as possible in our assessments as you saw during the video inspection that was sent to you. If you have any questions or would like to review the inspection findings with us, we’d be happy to go over them in more detail. I'm happy to offer to reinspect the vehicle with the work that was completed by another inspection mechanic and if I find that we were incorrect in our assessment, I'll refund your inspection fee you paid to our dealership. Your safety is our top priority, and we value the opportunity to assist you. Sincerely, Ken Benton kenb@northpennvw.com 267-956-1145