Reviews
Always efficient, courteous and informative
Always efficient, courteous and informative service—excellent in every way. I wouldn’t go anywhere else to service my Subaru.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
This is the only place we take our car for service
Easy to set an appointment online or by phone. Prompt, friendly service. Comfortable waiting lounge w snacks, TV and table spaces for computer use (internet slow sometimes...). Clear explanations of problems and solution options. Discount coupons applied. No complaints!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Greetings, Thank you for taking the time to write in a review. We appreciate it very much. We are glad to read you had a positive experience with our dealership. Have a wonderful day. All the best, Farrish Subaru
Had to have a recall addressed on my Impreza.
Had to have a recall addressed on my Impreza. There was no communication about when my car was ready and I had to call over a half dozen times because nobody in service was answering the phone or returning messages or texts. Would expect better considering the only reason I even had my car in that day was a recall issued by Subaru.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Best dealership in Fairfax
Farrish is a awesome dealership. They actually have parts and accessories in stock. I purchased seat protectors for my 2022 crosstrek and they had them that day. I had a damaged tire. Called other dealerships and told they would order them. Farrish had it in stock. And got me right in. Within 1 hr of calling I was on the road with a new tire. Service doesn't get better than that. And the staff in the parts, service and scheduling are so friendly and professional. Truly I am blessed to have a dealership like Farrish in the area.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Matthew! Thank you so much for the positive review. We are pleased to know you were well taken care of and received excellent customer care. Your business with Farrish Subaru is appreciated and we look forward to seeing you again.
Thank you
Service was excellent and efficient and the kindness shown to me made the experience great. Jonathan was an excellent advisor. Thank you for your attention and care.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are so pleased to learn that our Service Team took great care of you here at Farrish Subaru. We strive to provide our customers with the best service possible. We value your business.
I got both of my family's Subarus serviced at Farrish on
I got both of my family's Subarus serviced at Farrish on consecutive days and it all went swimmingly. They have excellent customer service and are ready to take your car in and get it back to you quickly, serviced, and clean. Natasha was especially helpful and they are dog friendly too.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Three hours to determine nothing was wrong and charge a
Three hours to determine nothing was wrong and charge a whole lotta money for that. Great example of why the auto industry sucks. Only reason I chose the dealership was an extended warranty that was still good… and couldn’t be applied to ‘finding nothing wrong.’
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Good people good help they always honest sales person and
Good people good help they always honest sales person and they on time when we have appointment
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
They are doing a good job and I am very happy with it....
They are doing a good job and I am very happy with it. I will come back to this dealer For next time service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very positive experience overall great team of...
Very positive experience overall great team of professional people excellent customer service. Most importantly great level of attention to details.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair