Farrish Subaru

Down-grading my latest review to 3 stars; from top review given about a year ago. My Outback was due for routine oil change and tire rotation. Car still within factory 3-year/36,000 mile warranty. I requested the car also be test driven to determine the source of a mild growling sound when driven at 35+ mph. Is it tires or a wheel bearing?? Their reply was there is a standard $179 diagnostic charge. The charge would be waived if it turned out to be a warranty repair. I found that to be an excessive charge for a reasonable request while the car was in their possession. I passed on their diagnostic service and will go to an independent shop to look into this issue. Farrish given 3-stars based on properly done oil change & tire rotation.

Professional, efficient, genuine and honest team here! Highly recommend it and would come back again.

Farrish Subaru in Fairfax Virginia, has always provided excellent service and the staff is very professional, courteous, and helpful, always answering questions that I have. I would like to especially acknowledge Johnathan P and Grant C, of their staff, they are great !! SEC

If you are shopping for a new Subaru - I highly recommend Chris B at Farrish Subaru in Fairfax,VA. Very knowledgeable and was a positive experience.

Sam Vargas made this the easiest purchase I have ever made at a car dealership. Out of state ? No problem. Hard to find vehicle? No problem. Short for time ? No problem. This team at Farrish Subaru knows that Exceeding the Customer’s expectations is providing Great Customer Service. Thank you again to Sam , Roxanne , and the rest of the team in Fairfax , VA .

Stop wasting people's time with your sleezy sales tactics and lies. Called to ask if they had a 2022 Outback Wilderness on the lot. They confirmed that they have one but it was in the show room. I asked the sales person William if I could test drive it. He said yes and that he'll have it ready out of the showroom to so that I could test drive it after work. I showed up 5 minutes early for my appointment and when I drive up, I don't see a Outback Wilderness on the lot, so I walked into the showroom and there it was still on display. I ask for William and I ask, can we take this out? Then he proceeds to say that it's a showroom car and I can't test drive it unless I bought it (which he was arguing that he told me that on the phone, total BS, at least have to decency to say sorry). So William, learn to respect your potential customers, tell me up front if it couldn't be done. You had my number, you could have said it can't be driven for a test drive, if you asked your manager and they said no after we talked, then pick up the phone and do your job. You had over 2 hours to let me know before I wasted my time getting there. Bottom line, I walked out, If you can't be upfront about a test drive, imagine the headache I just saved myself from other sleezy practices they teach their sales people. Just be upfront and stop wasting people's time and lying to them.

Stop wasting people's time with your sleezy sales tactics and lies. Called to ask if they had a 2022 Outback Wilderness on the lot. They confirmed that they have one but it was in the show room. I asked the sales person William if I could test drive it. He said yes and that he'll have it ready out of the showroom to so that I could test drive it after work. I showed up 5 minutes early for my appointment and when I drive up, I don't see a Outback Wilderness on the lot, so I walked into the showroom and there it was still on display. I ask for William and I ask, can we take this out? Then he proceeds to say that it's a showroom car and I can't test drive it unless I bought it (which he was arguing that he told me that on the phone, total BS, at least have to decency to say sorry). So William, learn to respect your potential customers, tell me up front if it couldn't be done. You had my number, you could have said it can't be driven for a test drive, if you asked your manager and they said no after we talked, then pick up the phone and do your job. You had over 2 hours to let me know before I wasted my time getting there. Bottom line, I walked out, If you can't be upfront about a test drive, imagine the headache I just saved myself from other sleezy practices they teach their sales people. Just be upfront and stop wasting people's time and lying to them.

Johnathan was an amazing service advisor and really went out of his way to make my service appointment from great to amazing. He found out that my last service appointment at the dealership didn’t go so well, and took the initiative to make sure that I was well taken care of this time around. I appreciate the efforts and will be looking forward to having him as my service advisor for future maintenance

The dealership provided a great experience. They were able to locate my car and secure it.

They always do a good job and I always see effort AND expertise. I thought I needed some major work done, but I was assured all was well. Trustworthy.