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Smail Kia

(527 reviews)

Reviews

(527 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Smail Kia from DealerRater.

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Best dealership in town.

Best dealership in town. I wouldn’t buy a car any other place. Always great customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

They were very helpful and patient with all my questions.

They were very helpful and patient with all my questions. Great service! Great place love my car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi , thank you for the positive feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Taylor Waggle KIA representative was very experienced and

Taylor Waggle KIA representative was very experienced and knowledgeable of the needs for my service appointment.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Came in for a recall they looked at the vehicle and tried

Came in for a recall they looked at the vehicle and tried to charge inflated prices for windshield wipers and anti freeze. When I declined they put me on the back burner for 5 hrs

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. I have forwarded your review to the manager who will be contacting you soon! Thank you!

Our 2023 Kia Soul was due for an oil change and state

Our 2023 Kia Soul was due for an oil change and state inspection. Our appointment was scheduled for 8:15 am and was completed by 10:00am. Service people were friendly and helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi , thank you for the positive feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

The $500 Kia previous owner discount did not apply to

The $500 Kia previous owner discount did not apply to our 2025 Kia purchase. Disappointing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi , thank you for the honest feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

GREAT TO DEAL WITH FAST AND KNOWLEGEABLE SERVICE ALL

GREAT TO DEAL WITH FAST AND KNOWLEGEABLE SERVICE ALL AROUND GREAT CAR BUYING EXPERIENCE GOOD JOB

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi , thank you for the positive feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Taylor was so courteous and helpful as was the dealer

Taylor was so courteous and helpful as was the dealer ship. Clean even under construction.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

Hi Les, thank you for taking the time to leave a review for us at Smail Kia. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

We had a great experience at Smail Kia.

We had a great experience at Smail Kia. Both Rob and Rick made purchasing our new vehicle easy and enjoyable. We definitely recommend Smail Kia!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi , thank you for the positive feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

They are very accommodating and keep you informed about

They are very accommodating and keep you informed about the status of your vehicle as it is being worked on.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi , thank you for the positive feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!