Reviews
The sales and finance people are all very friendly and
The sales and finance people are all very friendly and not pushy what so ever. They made buying the car very easy and fast! Will definitely work with them again.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!
Jessica and Jeff went above and beyond to make this new
Jessica and Jeff went above and beyond to make this new car purchase happen! Thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, your satisfaction is our top priority. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Would like to have my car washed.
Would like to have my car washed. Get that with other dealerships. Mechanical work was good.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi , thank you for leaving us feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
AWFUL nothing was done to my car.
AWFUL nothing was done to my car. It’s still just as messed up as it was when I spent my whole day there Because you have no cars to give me ? WTH ?
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi , thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. I have forwarded your review to the manager who will be contacting you soon,
service was on time -service area was clean and
service was on time -service area was clean and comfortable-real happy they cleaned my car
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, your satisfaction is our top priority. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service department is awful.
Service department is awful. Will never get vehicles serviced there again. No techs on Saturday but schedule it up.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi , thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. I have forwarded your review to the manager who will be contacting you soon,
Very attentive to all of my questions.
Very attentive to all of my questions. Fair to deal with and made the process very easy from start to finish!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!
Overpriced for basic services.
Overpriced for basic services. Pulled 4 wheels to do the State Insp and wanted $39 to rotate them. Outright gouging. Local garages charge nothing for that rotation with a State Insp. Smail gives free Insp but with the tire rotation charge and much higher cost for an oil change the final cost is higher. Not to mention over 2 hour wait for oil change and inspections. I’ve been going to Smail’s for almost 15 years. When I brought my Caddy in for the same type of service it was always done in 1 1/2 hours or less. I will price out the same service at Shorkey’s. I’m guessing it’s comparable so then I’ll stay with one of my local shops. Smail s has changed and it’s not for the better.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hi , thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. I have forwarded your review to the manager who will be contacting you soon,
I was very pleased with the customer service by both
I was very pleased with the customer service by both Mason and Mike. They were very informative and committed to making sure I was satisfied with the car and my experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, your satisfaction is our top priority. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I had another amazing experience purchasing my new 2023
I had another amazing experience purchasing my new 2023 KIA Sorento SX Prestige Plug in Hybrid at Smail Kia. Anthony Batista made me the best deal that I could ever ask for. He took his time showing me many vehicles, explaining the pros and cons of each, and really had my best interest at heart. I also received a great price for my Lincoln Mks trade, which helped to sweeten the deal. The delivery was fast and smooth, and the financing was a breeze. I was introduce to the KIA service manager and toured the new upcoming KIA dealership location for future reference. If you want a "FIRST CLASS" experience and want treated with respect, you owe it to yourself and to the Smail Auto Group to see them for your next new or used vehicle purchase.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!