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INFINITI of the Palm Beaches

(1,102 reviews)
Visit INFINITI of the Palm Beaches
Sales hours: 12:00pm to 5:00pm
Service hours:
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Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–8:00pm 7:30am–6:00pm
Wednesday 8:30am–8:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–6:00pm
Friday 8:30am–8:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 8:00am–3:00pm
Sunday 12:00pm–5:00pm Closed
2017 state dealer award
View 8 awards
2017 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (866) 463-2810 (866) 463-2810
Used (888) 829-9410 (888) 829-9410
Service (888) 836-5753 (888) 836-5753

Reviews

(1,102 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of the Palm Beaches from DealerRater.

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A fantastic visit.

A fantastic visit. The service representative, Danny solorzano was on time, courteous and helpful in determining the best service for the car at 20K miles. Sincerely, a satisfied customer.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.

Excellent Service!

Excellent Service! My service advisor Anthony was very knowledgeable and professional, a pleasure to work with him.

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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to provide this 5-star review, we appreciate it. I am pleased to hear that you had a great experience with Anthony in Service at Infiniti. If you need any further assistance, please do not hesitate to contact us. We sincerely value your business and look forward to your next visit!

The dealership was great.

The dealership was great. They took their time with us. Max was very professional and very helpful.

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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to provide this 5-star review, we appreciate it. I am pleased to hear that you had a great experience with Schumacher Automotive. If you need any further assistance, please do not hesitate to contact us. We sincerely value your business and look forward to your next visit!

I have been a loyal customer of INFINITI of the Palm

I have been a loyal customer of INFINITI of the Palm Beaches for 19 years. The reason is simple. The sales and service departments are the best. When I am quoted a price for something, I know that is the price I will pay. When I am told my car will be ready by it is usually earlier and since they only use genuine Infiniti parts, I am assured of the quality of the parts and the workmanship.

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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to provide this 5-star review, we appreciate it. I am pleased to hear that you have had a great experience for 19 years with Schumacher Infiniti. If you need any further assistance, please do not hesitate to contact us. We sincerely value your business and look forward to your next visit!

My sales representative Max Hagar is the best to work

My sales representative Max Hagar is the best to work with! I have worked with him for over 10 years and 4 Infiniti vehicles later & that right there should tell you he's the best! He is trustworthy, reliable and knows his product inside and out. Go to Max to get the facts about car buying or leasing!

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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Jennifer, thank you for taking the time to offer your great 5-star rating and review. We appreciate you. It's great to know that Max was so helpful! Enjoy your Infiniti! Please let us know if you should require anything additionally.

Exceptional service!

Exceptional service! Well informed due to Danny’s guidance and information. I was in and out within the time promised. A pleasure to work with and appreciated the time Danny spent with me to address my maintenance concerns.

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  • Overall experience 5.0
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Dealer response

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.

This dealership is great.

This dealership is great. I get nothing but high quality assistance. Danny is the only person I want to work with.

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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.

excellent service - excellent vehicle - extremely

excellent service - excellent vehicle - extremely satisfied - need to have 15 words so I can escape

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  • Overall experience 5.0
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Dealer response

Thank you for taking the time to rate us! We are glad we could leave a positive impact and made it a good experience for you.

Complete pleasure in dealing with the folks at this

Complete pleasure in dealing with the folks at this dealership. Andre Samson, my sales person, was attentive, interested in meeting my requirements, explained all the features of the car and a terrific person to work with. I would recommend this dealership to anyone looking for an extremely pleasant experience when looking for a car.

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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to rate us! We are glad we could leave a positive impact and made it a good experience for you.

Worst customer service ever!

Worst customer service ever!! I had an appointment for an oil change and tire rotation with Danny at 1 ge said it would be ready by 2:15 I get there and it hadn’t even been serviced!! No phone call letting me know they weee backed up!! That was just a slap in my face!! I drive out there expecting service and got nothing except here are your keys sorry! They wanted to give me a car which would not have helped as I worked the next day and didn’t have the time nor did I want to have to drive all the way back there again! It was just a complete waste of my time! Don’t recommend Danny or anyone for that matter this was just unacceptable!! 5 stars what a joke and infiniti is supposed to be upscale??? Not the case!!!

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  • Overall experience 1.0
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Dealer response

Cheri, thank you for your feedback. We are sorry that your experience at Schumacher Infiniti of the Palm Beaches didn't quite match your expectations. I assure you that all the vehicles in service are taken in order of their appointments, due to the volume this may take additional time which we are truly sorry for any inconvenience. Sincerely Customer Experience Manager