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Lou Sobh Kia

(1,267 reviews)
Visit Lou Sobh Kia
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 12:00pm–6:00pm Closed
2021 state dealer award
View 5 awards
2021 state dealer award
2024 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (470) 297-6988 (470) 297-6988
Used (470) 297-6970 (470) 297-6970
Service (470) 297-6972 (470) 297-6972

Reviews

(1,267 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lou Sobh Kia from DealerRater.

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Exceptional service from the moment we walked in, Lou...

Exceptional service from the moment we walked in, Lou Sobh Kia is #1 every step of the way. I highly recommend buying all your cars from Lou Sobh Kia!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are so happy that you enjoyed your experience with us! Welcome to the Lou Sobh Kia family!! We look forward to serving you again in the future.

Great service with an "in & out" time for an oil change...

Great service with an "in & out" time for an oil change just under an hour. Time means a lot to me as Lou Sobh's efficiency saves part of my day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review! We appreciate your business and look forward too serving you again in the future!

My experience was great from the moment I arrived on the...

My experience was great from the moment I arrived on the lot until I drove off with my car. Working with Alyssa was awesome! Thanks Lou Sobh Kia!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Everyone I dealt with at the dealership was very...

Everyone I dealt with at the dealership was very thoughtful and courteous. Chase was very thorough in answering all my questions about the vehicle and wasn’t pushy. Honestly it was one of the “easiest” and less stressful experiences I’ve had when buying a car. I would recommend them to my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind review Allison! We are so happy that your car buying experience was stress free. We appreciate your business and look forward to serving you in the future. Welcome to the Lou Sobh Kia Family!!

Used to like this place

Went to my routine maintenance appointment, not one person in the waiting room was wearing a mask, including an employee walking around the area. When I mentioned it no one cared, I was told "we can't force people to wear masks". No you can't, but you can politely ask them to and have a sign on the door that says "masks required". It's pretty simple, and it works everywhere else. Two thousand people a day are dying from covid, I think you should care about that.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Excellent buying experience. Knowledgeable and friendly...

Excellent buying experience. Knowledgeable and friendly salesperson. Finance process was very easy and answered all my questions. The best car buying experience I have ever had.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you Judy! We really do strive for exceptional customer service. We appreciate your business and look forward to serving you again in the future. Welcome to the Lou Sobh Kia Family!

Outstanding sales and management employees from Chase,...

Outstanding sales and management employees from Chase, Jeff and Nathan fair and honest from start to finish. Chase is extremely knowledgeable how all the features work and spent over two hours going over and setting up the features of my Kia.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the thoughtful review Patrick! We really appreciate your business and look forward to serving you again in the future!

Always helpful and polite. Explains what will be checked...

Always helpful and polite. Explains what will be checked and what was found. Service appointments handled promptly with no waiting. Also car was washed after each service appointment.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving a review! We appreciate your business and look forward to serving you in the future!

This Kia dealership is awesome. When I drive up to the...

This Kia dealership is awesome. When I drive up to the Bay Area, I was me by an associate and told them I had a 9:00 appointment and they knew who I was. The associate had my recall paperwork. They have always been superior. Checking in and checking out. My appointment for a recall was told it could take up to 4 hours. I was there only for hour and half. i will come to this Kia location for all my needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the excellent review! We really appreciate your business and look forward to serving you again in the future!

I found that they were friendly and efficient. There were...

I found that they were friendly and efficient. There were a busy the afternoon I went in, but still finished my car in a reasonable amount of time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the honest review! We do try to expedite the process. We really appreciate your business and look forward to serving you in the future!