Reviews
Exceptional service from the moment we walked in, Lou...
Exceptional service from the moment we walked in, Lou Sobh Kia is #1 every step of the way. I highly recommend buying all your cars from Lou Sobh Kia!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so happy that you enjoyed your experience with us! Welcome to the Lou Sobh Kia family!! We look forward to serving you again in the future.
Great service with an "in & out" time for an oil change...
Great service with an "in & out" time for an oil change just under an hour. Time means a lot to me as Lou Sobh's efficiency saves part of my day.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review! We appreciate your business and look forward too serving you again in the future!
My experience was great from the moment I arrived on the...
My experience was great from the moment I arrived on the lot until I drove off with my car. Working with Alyssa was awesome! Thanks Lou Sobh Kia!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Everyone I dealt with at the dealership was very...
Everyone I dealt with at the dealership was very thoughtful and courteous. Chase was very thorough in answering all my questions about the vehicle and wasn’t pushy. Honestly it was one of the “easiest” and less stressful experiences I’ve had when buying a car. I would recommend them to my friends and family.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the kind review Allison! We are so happy that your car buying experience was stress free. We appreciate your business and look forward to serving you in the future. Welcome to the Lou Sobh Kia Family!!
Used to like this place
Went to my routine maintenance appointment, not one person in the waiting room was wearing a mask, including an employee walking around the area. When I mentioned it no one cared, I was told "we can't force people to wear masks". No you can't, but you can politely ask them to and have a sign on the door that says "masks required". It's pretty simple, and it works everywhere else. Two thousand people a day are dying from covid, I think you should care about that.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Excellent buying experience. Knowledgeable and friendly...
Excellent buying experience. Knowledgeable and friendly salesperson. Finance process was very easy and answered all my questions. The best car buying experience I have ever had.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you Judy! We really do strive for exceptional customer service. We appreciate your business and look forward to serving you again in the future. Welcome to the Lou Sobh Kia Family!
Outstanding sales and management employees from Chase,...
Outstanding sales and management employees from Chase, Jeff and Nathan fair and honest from start to finish. Chase is extremely knowledgeable how all the features work and spent over two hours going over and setting up the features of my Kia.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the thoughtful review Patrick! We really appreciate your business and look forward to serving you again in the future!
Always helpful and polite. Explains what will be checked...
Always helpful and polite. Explains what will be checked and what was found. Service appointments handled promptly with no waiting. Also car was washed after each service appointment.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving a review! We appreciate your business and look forward to serving you in the future!
This Kia dealership is awesome. When I drive up to the...
This Kia dealership is awesome. When I drive up to the Bay Area, I was me by an associate and told them I had a 9:00 appointment and they knew who I was. The associate had my recall paperwork. They have always been superior. Checking in and checking out. My appointment for a recall was told it could take up to 4 hours. I was there only for hour and half. i will come to this Kia location for all my needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the excellent review! We really appreciate your business and look forward to serving you again in the future!
I found that they were friendly and efficient. There were...
I found that they were friendly and efficient. There were a busy the afternoon I went in, but still finished my car in a reasonable amount of time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the honest review! We do try to expedite the process. We really appreciate your business and look forward to serving you in the future!