Reviews
A great experience
Toby, and brad were helpful, knowledgeable, and friendly. They made the buying of my truck a great experience. I would recommend my friends,and family go to Derrow-Shirkey for their next vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the review! Sounds like your experience was great! Reviews like these, is the reason we created the 321Ford Promise! Check it out on our website under 'About Us'. We appreciate you telling your friends and family!
Great experience. Will definitely recommend.
I worked Ryan Leal hard - asking a million questions. And he answered each and every one, going and finding the answer if he didn't have it off the top of his head. We are very pleased with the customer service at this dealership!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
We are pleased to hear you had a great experience! That's our 321ford promise. We will always work hard to answer your questions! Thank you so much for the review!
Got myself a new car from these guys !!!
I want to thank you guys for making it happen I got a new 2016 Nissan Sentra thanks to great salesman Tanner Ballmer being so helpful & funny making things easier for me the owner Dan Derrow if not for his caring way I could not have gotten the car & Brad Numb for making it easy on my pocketbook Thank You All 😃
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
That is awesome! We love to take care of people the right way! Our 321Ford Promise is to be Fast, Fair, and Friendly. Enjoy your Sentra and tell your friends! Thank you very much
Amazing
This is our 5 vehicle from Derrow Shirkey Ford. Very satisfied with the service. Pricing is great! Toby, Brad and Randy are awesome to work with.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you Laura! We appreciate your loyalty and letting us serve you with our 321Ford Promise! Forget spending countless hours comparing prices online because we do it for you! Our pricing is great because we monitor the market and price at the top!
1st time I found a great dealership.
Ryan my sales person well informed no pressure no BS. The owner of the dealership stopped by to induce him very helpful. I would go back again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
Thanks Steve! We like when people recognize that we love to be helpful and provide a no pressure environment! We look forward to helping you in the future. Congrats on your 2018 F-150!!
Great service, honest people
Toby was excellent! It is always great to get a salesman who provides the facts and lets you decide without being pushy. Will go back for future purchases.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Garrett that is great to hear! Thanks for the review! We're all about not being pushy ever. We hope you tell your friends how it was. Enjoy your Grand Prix!
Great experience. Worth the hour drive.
Very pleased with the Sale’s Team here. Found the truck I needed and traded in my used truck for a more than fair price. If you are looking for an efficient place to purchase your next vehicle don’t look any further!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate you taking the time to leave us an awesome review! As part of our 321Ford Promise we try our best to pave a path of efficiency towards a customers next purchase. We hope you tell your family and friends about your experience! Thank you
Above and beyond customer service.
Originally when my car was towed, my insurance company towed it to someone locally. The problem was a warranty problem. Brad was very helpful in getting the car towed to your garage for another check and to order parts. When the parts were delayed because of the holiday, he called to give me an update. I can honestly say, no one has ever given me a service update on my car... ever. I really appreciated him keeping me in the loop and for the quick service . Everyone at the dealership was very friendly and answered all my questions. I will be returning to this facility.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review! We're glad we were able to go above and beyond in service. Sounds like your experience was wonderful! We hope you tell people you know and look forward to serving you again. Thanks again
Transit Cargo Van
My husband and just purchase our van and are very happy with it. The team at Derrow Shirkey Ford where very helpful and caring, Tanner took the time to show us how set up our phone to the van and other things as well .Very happy with the service and treatment we received and would do business again with them. Darl and LInda Pike
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the review and the kind words Linda! Our 3-2-1 Ford Promise is to be Fast, Fair, and Friendly! We're glad you were happy with how you were treated! Enjoy the van and tell your friends! P.S. Thanks for feeding that kitten that was roaming around :) Pablo Jimenez Internet Manager (419)-485-3181 321ford.com
Great deal, great truck, great experience
I was looking for. 2017 or newer F250 for my farm. Hard to find one with low miles. Evan worked hard to make sure I had what I needed. I live two and a half hours away so lots was done with text and video. The truck is exactly what I needed and their price was great. I would consider driving there again to buy again. They did an alignment on my Ford Edge while I was there, Evan took care of setting it up. If Evan lives near my business I would steal him from them as an employee.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase