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Wells Auto Group

(195 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 8:00am–6:00pm
Tuesday 9:00am–8:00pm 8:00am–6:00pm
Wednesday 9:00am–8:00pm 8:00am–6:00pm
Thursday 9:00am–8:00pm 8:00am–6:00pm
Friday 9:00am–8:00pm 8:00am–6:00pm
Saturday 9:00am–8:00pm 8:00am–6:00pm
Sunday Closed Closed
(855) 244-6838 (855) 244-6838

Reviews

(195 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Wells Auto Group from DealerRater.

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Mo was amazing!

Mo was amazing! He took care of me from the beginning amd all thr way thru the end. He is phenomenal.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Consumer response

Mo was amazing!  He took care of me from the beginning amd all thr way thru the end. He is phenomenal.

Absolutely the worst experience buying a car ever.

Absolutely the worst experience buying a car ever. We bought a 2020 Infiniti Q50 with 77,000 miles on it and less than 2 months later the engine is trash. They were terrible to deal with, they were slow in every regard, they didn’t seem to care at all and they constantly blamed everyone else. They told us they were waiting on the delivery people, the delivery people said they were waiting on them. The title was supposed to be here in 30 days and it took almost 60. If you are considering buying a car here, I would RUN the other way. I’m now stuck with car that won’t run. Beyond the terrible buying experience, they sold a car that won’t run.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Moe Moe do amazing job.

Moe Moe do amazing job. Super professional and I will buy from him again and also I will suggest people to come and see him 5 Stars!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Mo has been amazing and wonderful with us to say the

Mo has been amazing and wonderful with us to say the least. He is very knowledgeable and very approachable! Mo was also extremely patient with my husband and I while showing us the cars we liked and the different features the car comes with. Additionally, he will give you precious advice! Thank you Mo for a pleasant experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Zee helped my son buy a mazda was really helpfull full of

Zee helped my son buy a mazda was really helpfull full of knowledge and straight forward , he made everything easy and worth my time. recommended

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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They did not pay off our trade in vehicle as stated in

They did not pay off our trade in vehicle as stated in the contract now we have 2 payments

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
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Reached out to the company stating that I wanted to buy

Reached out to the company stating that I wanted to buy there 2010 Bentley Continental SS. Zara got back with very quickly. They asked if I was trading a car in, I said no. Then she asked me about financing, and I said I was good. I told them I would put 5k down on the car. Car was 50K. They ran my credit and said I need to put 8K - 10K down. I told them that was not going to happen. My credit is EXCELLANT, I can go to any credit union and get approved and not have to put a penny down, which I did! Zara sends me a purchase agreement and its 8k more than the sale price of the car. She had charges on purchase agreement but nothing to say what the charges were for. When I confronted her, she said it was to ceramic coat the car, gap insurance, and a warranty. Now I know how much it cost to ceramic coat a car but what I find funny is I didn't ask her for any of those items That totaled 4k in charges. She couldn't explain to me how she got the sales tax amount. I know in Tx that car sales tax is 6.25% of the total amount of the car but yet the sales tax didnt match at all. Needless to say she was supposed to call me and explain but I never received the call. She claims she did call me, but I can assure you I never got the call. I know if I was selling a car and the person asked for the purchase agreement I xxxx sure would have called him more than once to close the deal. I did end up buying a Bentley somewhere else, and it was a seamless transaction. Oh, and I did not put one dime down! I would not recommend this dealer! You would have a better chance of making it across a 5-lane highway on foot than getting a car/deal done. Stay away! Stay away!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Abed was excellent Courteous friendly And very

Abed was excellent Courteous friendly And very helpful Manager leo was also very friendly Both Helped us with our decision Even the financial guy Bill was excellent Great teamwork

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I recently bought a 2016 Toyota tundra crew max From this

I recently bought a 2016 Toyota tundra crew max From this dealership. Excellent customer service. Moe Hajj Went out of his way to make sure I got into this truck. He was very respectful and understanding of my situation. I’ve already referred others to this dealership. The truck was detailed and imp pristine condition when I arrived to pick it up.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Zee is great.

Zee is great. Great dealership recommended. Was really helpful knows about the cars and got me a good deal

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.