Momentum MINI

Today I went in to purchase a White 740IL priced at 26981 listed on Momentum's website, as well as other websites they use to advertise vehicles. I left severely disappointed and upset by the way I was treated by the management team. After being there 3 hours the price of the vehicle suddenly changed....to 27981. When asked what happened I was told that there was a typo on there behalf! The vehicle should have been priced at that amount initially. That is not how business should be handled! Especially in there efforts to make a fool of me by changing it in the system as if the first price was not what I really saw! This vehicle had been advertised since last week at 26981, stock number SCC575493 was my response, and the time as a management team to fix a typo advertised on their website should not be when a customer is sitting filling out purchase paperwork! Bad business! The manager who was rude, who also lacked communication skills said he could do nothing for me and that I could purchase the car at that price as they have other people waiting in line to purchase that vehicle! This gesture was distasteful as this is unethical practice and sends a message to consumers that this business does not have the customers best interest at heart in making their car buying experience exceptional but their goal is to get over through manipulation! Integrity is not embedded in the character of their management team clearly!The sales person Dean went multiple times to address the issue that should have not been treated as the mistake of the customer but fixed! Accomondate the advertised price! It is simple! I was excited about the purchase and had to leave without purchase due to morale...as I was sevely inconvienced and my time wasted in the matter of shady unethical practices on the behalf of the dealership. I had every intention to purchase the vehicle but I should not have been subjected to being taken advantage of by this dealership! The vehicle was also wrecked today and I was willing to work with them on getting it fixed!

I made an appointment. My car was thoroughly looked over and the oil was changed, et. The people who helped me were very personable.

Nice Great service and maintenance! Replacement of the recall on my car was fast and efficient and excellent! Same day done!

My experience with them was great. Tom Herald, my Sales person, was amazing. He answered all the questions we had and allowed us to take our time to decide.

Took my car iin on a Friday morning. Diagnosed the issue, part ordered. However, misdiagnosed problem, had to order another part an install it. Car ready on Tuesday evening. Unacceprable!

Good experience, staff was cordial & professional. My only complaint would be the cost prohibitiveness of repairs. No doubt the Mini dealer is the best place to take your Mini for repairs, but you really pay for it, which in some cases will cause some people to go elsewhere in order to save money.

Mikah, Rios our sales lady, was knowledgeable and energetic and worked to get us exactly the car we wanted. We appreciate her hard work.

Quick and professional. Great amenities and good food in the lounge area.

I've visited 2 different BMW service centers in Houston, and I can honestly say Shef Habhab will be the only service advisor i will ever use for my current car or any future BMWs I own. He is quick to respond, very thorough, and just extremely easy to work with. He replies to every method of communication, which is rare these days with service advisors in my experience. Shef Habhab is the man you want to see for any and all your service needs.

Honest and speedy service with a smile! Thanks Momentum Mini Service Department!