Momentum MINI

I had a great experience at Momentum MINI. I shopped around for a Cooper Convertible and decided to make the purchase at Momentum MINI in Houston because of the excellent customer service. Andre who was my sales guy is very knowledgeable, patient, and helpful. We did 2 test drives where he explained everything about the car in great detail. In the end I narrowed down to two dealerships after shopping around. Both offered comparable prices for a 2017 red Cooper convertible. As I was trying to make a decision between the two, Andre offered helpful advice and helped me analyze the difference between the two cars such as one has run flat tires and the other doesn't. With Andre's help, I was able to make a decision that I'm happy with. I've been driving the car for two weeks now and have really enjoyed it! And after I bought the car, Andre also followed up a couple times to make sure I don't have any questions and am enjoying the new car. Excellent customer service! During the process I also interacted with a product specialist who went over with me all the controls and buttons in the car to make sure I know how to use all of them, how to navigate the menu, etc. She was also very helpful and informative. However, the finance guy who went over the financial details has room for improvement. First of all, he had us waiting for quite a bit, which I understand as he might need to work on getting my credit history and all that stuff. When he was finally ready with the paperwork, he led my family and I into his office and immediately had me start signing paperwork without explaining much; he did not even tell us what the approved interest rate for financing was and expected us to sign the paperwork for financing before telling us how much we're paying and for how long or any details, etc. When we asked what the approved interest rate for us was, he appeared impatient and said he thought somebody already told us. I'd think he should be the person who would share that info with us since he's in charge of the financing. After he realized he forgot to share that with us, he did not handle it patiently. We wanted to have a discussion on the details before deciding whether to finance it over 2 year or 4 years. He appeared impatient and kept saying there's no difference; his tone and attitude made me feel rushed when I just wanted to be informed. I let him know that my bank was able to offer me a lower interest rate, and he quickly said oh the lower rate would just be a $XX difference, which is inaccurate. I quickly did the math on my phone and he did not provide accurate information (it's not $XX as he said). In the end we got it figured out but I did not feel that he was too helpful in the process. As we continued to sign various paperwork, he did not always explain what it was before asking me to sign. At various points, I had to ask him to explain some details as he did not take the initiative to explain and often seemed to just expect me to sign everything quickly. For example, he just asked me to sign the paper for signing up for a MINI credit card without telling me that's what it was. Good thing I looked carefully at everything I sign before signing. Otherwise I might have signed up for things I did not necessarily want. Other than that, overall I had a great experience at this dealership and would come here again when I look for my next car or recommend others to this place. They have a good selection of cars and good sales customer service.

We appreciate being served by the same customer representative each time we service our Mini.

I had a very good experience at Momentum Mini when I took my car in for brake/pads repair. The service advisor was very helpful and got my car work finished at the same time she had estimated the work would take. I will grade the service advisor as providing excellent service and customer service.

I am always treated as a special customer - and it feels great. All questions are answered simply and willingly.

Neamiah was my advisor. Customer focused, went above and beyond to assist me. Called me daily with updates.

My wife and I had a great experience working with folks at Momentum Mini. Our sales associate Mikha was very friendly, funny, warm and knowledgeable. She made the shopping experience seamless and exciting (which is weird to say because my previous experiences with dealer ships were like pulling teeth). Even our finance guy Walter was great to working with and made us feel welcome. If you are in the neighborhood of buying a Mini in Houston definitely visit the folks at Momentum!

Great service, the personnel in charge is friendly and servicial

I am satisfiy with how they check in my car and did prompt work within a day.

Great job!!! They did a good job in my car and I am very satisfied. Thanks

My BMW was serviced in March but a week ago I started hearing humming sounds. I called and spoke to receptionist to get a Manager because I could have needed a loaner due to working. They connected me to Emily who worked wonders. Then I met Rick Rawlings and he is an amazing Service man. He took my car in and they discovered my water pump was failing. With their top level of service I will tell all of my family, colleagues, and friends about Momentum. Plus I will continue to drive an hour across the city of Houston for my service. Thank you Rick and Emily!