Momentum MINI

My experience involved roadside assistance towing, diagnosis & repair. Without Kris, it would never have gone so well and she got me out the same day.

The staff was very helpful and patient! Complementary Car washed too

Always exceptional and very helpful service will recommend it to friends and family

Great costumer service. Really responsible and polite. They clear any doubts you may have. Fast service.

Momentum Mini service department is the best and most efficient groups that I have encountered.

Friendly employees, very helpful with my questions

Had my car serviced and they were efficient and friendly.

The worst experience ever! I do not usually write bad reviews but seriously please do not get you in troubles with these unprofessional people, folks! My story is epic and unbelievable! My husband and I talked with Donyell (one of the managers over there) and Tatiana to work on a BMW X1 deal on December 31st, 2016. Regardless the fact that we had not had a chance to look at that BMW X1 car (since Donyel & Tatiana explained that it is under another current owner and she was out of town), we were still excited to sign the contract that night after a long wait of 4 hours. The deal was: I would trade in my Nissan 2014 car and rent this BMW X1 for 3 years. It was preatty good deal to us. That night, Donyell himself and Tatiana promised that they would arrange to have our car ready after being fixed and checked on Monday since the car should not have any major issues. Then what we really had to go through was not that amusing! Firstly, the car was not ready by Monday. We tried to understand because it might take some time to take care of the car carefully. Secondly, Donyell just did not want to care less about us when my husband asked him about the car's status since Donyell mentioned in his text that "the car needs a lot of work that cannot be rush". What does it mean by "needs a lot of work?". We just want a clarification and Donyell ignored to answer that. Tatiana could not help with that either! When we could not be more disappointed and tired of waiting in silence, we came to meet a general manager on Wednesday Jan 4th morning. His name is Max White. Then, he sent us right back to Tatiana. After talking to her and being confirmed that BMW X1 could not be done at any time, we all agreed that we would back out of the deal and we took back our Nissan car. I carefully asked Tatiana whether or not we had to do anything else to make sure our transaction was cancelled. She told us not to worry about anything else and just had to walk out of the door. Needless to mention, you can understand how upset I am because that was my first time of being interested in BMW ownership. I thought that was the end of our nightmare after that day. No, sadly it's not done yet. I have been constantly receiving email and mail noticing me about an upcoming payment from BMW, which I do not understand. Then, I have just received an email from Nissan saying that they SUCCESSFULLY CLOSED MY MONTHLY PAYMENT ACCOUNT. You now can see what kind of troubles that we have to deal with? My car now is belong to BMW. I have to waste my time to go to BMW Momentum and make sure again that no BMW transaction has ever happened between them and me and I might have to refinance my car with Nissan again. Wish us luck! I definitely do not want to walk in their that BMW Momentum's door or see their faces again, not even once. I still cannot believe that BMW still hire these unprofessional people to work for them. Very very annoyed and disappointed! I wish there were Negative Five Star option!

No major service work needed to be completed, but received very friendly and helpful service from everyone I encountered.

Alison was great to work with. She did all she could to make a not so good experience become managable.