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Your Choice Autos Waukegan

(202 reviews)
Visit Your Choice Autos Waukegan
Sales hours: 9:00am to 7:00pm
View all hours
Sales
Monday 9:00am–7:00pm
Tuesday 9:00am–7:00pm
Wednesday 9:00am–7:00pm
Thursday 9:00am–7:00pm
Friday 9:00am–7:00pm
Saturday 9:00am–7:00pm
Sunday Closed
2024 consumer dealer award
View 2 awards
2024 consumer dealer award 2023 consumer dealer award
(847) 752-5656 (847) 752-5656

Reviews

(202 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Your Choice Autos Waukegan from DealerRater.

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Satisfied

I’m completely satisfied with the service I received at Your Choice Auto Waukegan. Everyone was so helpful, very understanding and professional. Got a great deal for a low price. I recommend Your Choice Auto to anyone!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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DEATHTRAP VEHICLES!!!! Purchased a car for our...

DEATHTRAP VEHICLES!!!! Purchased a car for our 16-year-old son from this dealership. Informed us this would be a safe, reliable vehicle. Per them, they check over all their vehicles to make sure they are safe and ready to sell. LIES!! Two weeks after purchasing there was a small oil leak so we took it to a mechanic. We were informed the entire undercarriage had corroded away and he was shocked the engine had not fallen out of the car. The head gaskets were also shot and the total to fix this vehicle is $3600. Both issues would have taken time to develop, not the short time we owned the vehicle. We were informed that this vehicle should NOT BE DRIVEN and belongs in a junkyard. We did take to another mechanic for a second look and informed the same information. Called the dealership and all I got was, "it's past your 15 days". To blatantly lie and put my child in such an unsafe vehicle that he could have been killed or killed others is completely mind-blowing!!! Wasted $6300 on this UNDRIVEABLE piece of junk!!! STAY AWAY FROM THIS PLACE AND ITS LIES!!! Completely unwilling to take responsibility for the neglect and incompetence of their vehicle!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Exceptionally great

Easy car buying Experience We really enjoyed purchasing from Your Choice Waukegan. The price was fair and the process was painlessly smooth. It was truly a comfortable no pressure experience. I would easily recommend this dealership to family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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STAY AWAY FROM THIS PLACE!!!!

DEATHTRAP VEHICLES!!!! Purchased a car for our 16-year-old son from this dealership. Informed us this would be a safe, reliable vehicle. Per them, they check over all their vehicles to make sure they are safe and ready to sell. LIES!! Two weeks after purchasing there was a small oil leak so we took it to a mechanic. We were informed the entire undercarriage had corroded away and he was shocked the engine had not fallen out of the car. The head gaskets were also shot and the total to fix this vehicle is $3600. Both issues would have taken time to develop, not the short time we owned the vehicle. We were informed that this vehicle should NOT BE DRIVEN and belongs in a junkyard. We did take to another mechanic for a second look and informed the same information. Called the dealership and all I got was, "it's past your 15 days". To blatantly lie and put my child in such an unsafe vehicle that he could have been killed or killed others is completely mind-blowing!!! Wasted $6300 on this UNDRIVEABLE piece of junk!!! STAY AWAY FROM THIS PLACE AND ITS LIES!!! Completely unwilling to take responsibility for the neglect and incompetence of their vehicle!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Would give 0 stars if it was possible. Seller never...

Would give 0 stars if it was possible. Seller never responded. Makes it pretty simple.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Brilliant service

Staff was very helpful and professional. They went out of their way to help make our experience easy. Worked with us to make sure we were satisfied with our final decision. I would also like to say we will be back to get our next vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Was an amazing experience

This was an amazing experience. The dealership is very family oriented. Everyone was very nice and accommodating. They were professional and worked hard to give me my dream car I wanted at a great price. I would definitely recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Affordable deals

Outstanding sales team, did a great job of putting me in what I could afford and needed.I will definitely be recommending this dealership for my friends and family for best affordable deals.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Nice selection ... priced right !!Pandemic ... No Social...

Nice selection ... priced right !!Pandemic ... No Social contact. ! Shopping on line with Carfax. !! Call back and contact went well. ! When the Health crisis subsided , I plan to Visit !

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great experience!

Great service! Dealership had a great environment. Sales rep was very helpful and patient. He answered all of my questions thoroughly and he was able to get me a great deal. Really liked the experience at the dealership. Wouldn’t go anywhere else!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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