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AutoNation CDJR North Columbus

(270 reviews)
Visit AutoNation CDJR North Columbus
Sales hours: 12:00pm to 6:00pm
View all hours
Sales
Monday 9:00am–8:00pm
Tuesday 9:00am–8:00pm
Wednesday 9:00am–8:00pm
Thursday 9:00am–8:00pm
Friday 9:00am–8:00pm
Saturday 9:00am–8:00pm
Sunday 12:00pm–6:00pm
New (888) 904-5373 (888) 904-5373
Used (888) 903-0248 (888) 903-0248
Service (888) 804-4178 (888) 804-4178

Reviews

(270 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation CDJR North Columbus from DealerRater.

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Great service.

Easy to work with. Robbie and Ashley are very customer oriented.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We are pleased to hear you had such a positive experience with us, Johnny! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

Extremely Helpful Salesmen

All the Gentleman that helped us was amazing, Jarred, Mark, And Phillip Holt made our experience as easy as possible. Really friendly, dry helpful staff, everyone was extremely Nice .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Review

I had a great experience in the purchase of my Gladiator with AutoNation North location. I recommend their fair and easy deals.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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VW RECALL

Wonderful experience form beginning to end. The young man who was the desk clerk was exceptionally nice and even washed my car inside and out. Fantastic Customer Service from personnel

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We?re happy to see you had a wonderful experience at our dealership. We certainly value your business. Have a great day!

Owner

They repaired all my recalls to my Ram truck. Very nice and friendly service people. Had my repairs done quickly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Diane, we're very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!

Buying a car

Awesome management!!staff was very professional and kind.The dealership was very slow but kind.The dealership need to speed up customer wait time.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking the time to share your feedback with us, Malinda! We appreciate your business and hope to see you again soon. Take care!

Service

The service department is great. I did not have any issues

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We are ecstatic with your strong recommendation of our location, Diane. If you ever need any help, please give us a call!

Excellence is Here

Easy to get appointment. Easy to talk to service rep. Short wait time. Everything done as promised. What more could you ask for?

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are glad you chose our dealership, James. If you ever need help, just give us a call. Happy motoring!

Oil change

Auto nation on north lake is great with great service.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are glad we could provide you with top notch service! Don't hesitate to call us if you ever need anything. Be safe on the road.

Great buy no experience until post sale

We test drove the Jeep, I liked it and said I wanted it, their terms were pretty good, so I took the Jeep back to work and came back that evening to pay and sign. The finance process went well and I was on my way with extended warranty and maintenance package. The dealership said they owed me a car wash and tank of gas in writing. I figured this meant the Jeep would get detailed. It was a $25,000 out of the door but the vehicle but filthy. It?s a Jeep so I lived with it but when I asked about getting it detailed I was told only wash and vacuum. I said I?d pay for a full detail then and never received a quote. Weeks later I get a text asking if I wanted to come in for the wash. I?d already paid $150 to have it detailed thoroughly so no, I?ll wait till I?m in for service. I asked a few other small questions with a response blowing me off. I asked if the service department carried products to clean the soft top and asked how I get a hard copy of the owners manual. Neither questions received a direct accurate response. As I?m taking the Jeep apart I?m noticing that there?s several small problems with it, but nothing mechanical or electrical. I guess I thought things were always taken care of first in 2019 for a $25,000 vehicle. I normally go to Atlanta to purchase though so maybe I have high expectations, either way I?ll be going back to Atlanta next time. Let?s hope the service department is top notch for a domestic. Rivertown Ford is phenomenal so I do still have high expectations.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 4.0
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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