Reviews
RAM 1500
I would never and I mean never ever ever trade my service advisor SHES a one of a kind.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Johnson
Love, Love, Love, Ms. Heidi she?s the best advisor ever and has the best attitude and will help anyone she can. Keep up the great work dear.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we're happy to hear you had such a positive experience with our team. Feel free to stop by if you ever need any more help.
Your vehicle not ready for sale
I bought the truck via the Marietta dealer. The product you advertised as ready for sale, was not ready for sale. Truck has been in the Marietta service garage for more than a week after I bought it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Jim, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM and FIAT North Columbus. If you'd like, please contact our General Manager at (706) 522-2116. We'd appreciate the chance to make your experience a positive one.
2017 Ram Transmission Leak
Bought my Ram with 46k miles on it. That next day noticed a transmission leak on the pan. Took it back a they replaced the pan under warranty. Drove the vehicle 40k miles 1year and 6 months later. Pan is still leaking and took it back in, they replaced the pan one more time under warranty. Picked up the vehicle drove 400 miles pan is leaking again and transmission is whining, they say after the vehicle sitting there for three weeks it needs a new transmission. Cost is $10 thousand dollars and they will only cover half the cost. I think they should co er the total cost because it was a warranty repair. I don't have that type of money for the repair. Very u friendly service department, I had been buying car they for 12 years , I guess I won't be back. Buyer beware! They do t car about you or customer service only your money. Go somewhere else to buy you vehie!
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Raymond, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM and FIAT North Columbus. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (706) 522-2116 -- we hope to hear from you soon.
06 jeep wrangler
Bought a 06 jeep wrangler sales people were perfect knew everything about it down to owner history then the financial department worked with me to make sure I was able to get the loan down to where I needed it to be will definitely be back for my next one
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Christopher, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Service Department
Didn't receive update on status of my vehicle. Had to continue to call to find out status.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM and FIAT North Columbus. If you are willing, please call our General Manager at (706) 522-2116 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Customer
Experience is a experience. Just have to have patience, but enjoyable
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Elijah, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
I won?t go anywhere else
The experience was great, the service was quick, Heidi has a great attitude with phenomenal customer service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Terry, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Mrs. Connie
BEST SERVICE EXPERIENCE I?VE EVER HAD WAS WITH MS. HEIDI AT AUTONATION CDJR NORTH COLUMBUS LOCATION.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Connie, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
A better way....
I scheduled an appointment online for oil change, tire rotation, 60k service and the general concern that the wiper fluid dispenser wasn't working. Got a phone call that I'd have to leave my car at the lot for 4-5 days for diagnostic services on my wiper system. This has become the norm and is why my husband is driving around with a rattling noise when he backs up or turns, because they don't offer a loaner and he can't be without a car for a week. There has got to be a better way to do business. I understand their diagnostic bay is backed up and has been for at least a year (why? employee turn-over?). Everything is computerized, so why can't we be on a virtual waiting list and you call owners when it's their time to bring their car in? If they don't confirm within an hour, move on to the next person on the list. Needless to say all our vehicles go to Pep Boys now for diagnostics.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Rachel, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (706) 522-2116 to discuss what we can do to help.