Reviews
Lio our sales person was friendly and extremely helpful
Lio our sales person was friendly and extremely helpful and understanding of our difficult situation and did an outstanding job in helping us find an excellent vehicle in our price range and time frame every one there was great to help and we will definitely be doing business there again
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Lio made buying a car so easy!
Lio made buying a car so easy! I highly recommend him when you are shopping for a car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
For oil change etc.
For oil change etc. they are excellent. But part of the service was to wash my car. A big reason I have it done at the dealership. I had a car in on Friday and the following Tuesday and neither car was washed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I had an 11:00 appt and it took 2 1/2 hours for oil
I had an 11:00 appt and it took 2 1/2 hours for oil change and tire rotation. I feel that is too long. Never had that problem before!
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Great Dealership
Jimmy was amazing. Knowledgeable. Friendly. Extremely helpful. I’d recommend Machens’ Toyota, and Jimmy in particular to anyone. Great to work with from from the purchase to the delivery.👍
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Service department was extremely helpful.
Service department was extremely helpful. Debbie kept in contact with me about repair. Repair was made on a recall. All involved were great.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Satisfied Customers
My wife and I went to Machens Toyota to look at RAV4 vehicles. While there we saw a 2022 Tundra Platinum. We drove it and purchased it that night. Our salesperson was very knowledgeable and cordial, which made the experience easy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Terry Pruit
Terry Pruit—-Terry Pruit was excellent to work with. He is personable, interested in your car, and responsive when I had questions. He was thorough and polite in answering our questions. Thank you for job well done.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Always efficient and trustworthy.
I’ve been buying cars ( and one truck) from Machens since 1981 when I moved to Columbia, Missouri. Their sales staff and their service staff have always been effective, efficient, and pleasant. I don’t mind waiting while my car is serviced because the seating is comfortable and coffee, tea, sodas and snacks are free and well stocked. Above all, I have found them completely trustworthy. I’ve never considered another dealer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Terry Pruitt us great!
Terry Pruitt was excellent to work with. Personable, interested in your car and responsive when I had questions. Everything went according to plan, thanks much!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase