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Joe Machens Toyota

(1,566 reviews)
Visit Joe Machens Toyota
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 3:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–8:00pm 7:00am–6:00pm
Saturday 8:30am–8:00pm 7:00am–3:00pm
Sunday Closed Closed
2015 consumer dealer award
View 1 awards
2015 consumer dealer award
New (573) 303-3448 (573) 303-3448
Used (573) 818-2054 (573) 818-2054
Service (573) 818-3419 (573) 818-3419

Reviews

(1,566 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Joe Machens Toyota from DealerRater.

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Great experience and no hassle finance department.

Great experience and no hassle finance department. Loved meeting the staff. Took some water for our 2000 mile trip home. Love the car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Terrible terrible terrible customer service!

Terrible terrible terrible customer service! I would NEVER recommend doing business with this dealership! I wanted to buy a car I had the money and they refused to let me put a deposit down.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Mr Ellis was friendly , knowledgeable, and positive.

Mr Ellis was friendly , knowledgeable, and positive. He informed us of the vehicles strengths and answered all of our questions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Purchasing from Joe Machens Toyota

This is the second car we bought from Joe Machens Toyota. Jimmy was our sales person both times. He was very professional, knowledgeable, helpful and friendly! He spent so much time explaining everything. He was very patient with us. He gave us options. He explained why certain options were important but did not press us into buying. He made was so personable which is important to me. When we buy another Toyota, we will use Joe Machens and ask for Jimmy!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent buying experience.

Excellent buying experience. Thad did a great job finding and holding the perfect car for me. Paperwork was easy and quick.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Paula Ortez was very easy to work with.

Paula Ortez was very easy to work with. Even though she appeared to be very busy she always followed up

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

The reps were quick to follow up on questions and also to

The reps were quick to follow up on questions and also to provide info on the vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The staff at JM Toyota is extremely helpful and friendly.

The staff at JM Toyota is extremely helpful and friendly. They don’t have any problems answering any questions and don’t talk down to you if you don’t know something about a vehicle. I’ve been to quite a few dealers and the vibes just were not good but there was nothing but good vibes here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Kamille in the Service Department was nice and

Kamille in the Service Department was nice and accommodating to my needs. She delivered faster then she promised and was attentive every step of the way. I don’t know the name of the tech who did the work, but I am appreciative of their attentiveness as well. I learned a lesson today. Go with someone who knows my vehicle and not a quick lube place for a oil change. They drained my transmission thinking it was engine oil. Seriously? Almost cost me thousands in repairs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Consumer response

Thank you!!!!

Terry and parts team worked together to have parts in so

Terry and parts team worked together to have parts in so can get my vehicle repaired.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.