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Joe Machens Capital City Ford

(7,742 reviews)
Visit Joe Machens Capital City Ford
Sales hours: 8:00am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:00am–8:00pm 7:00am–6:00pm
Tuesday 8:00am–6:00pm 7:00am–6:00pm
Wednesday 8:00am–8:00pm 7:00am–6:00pm
Thursday 8:00am–6:00pm 7:00am–6:00pm
Friday 8:00am–6:00pm 7:00am–6:00pm
Saturday 8:00am–6:00pm 7:00am–6:00pm
Sunday Closed Closed
2024 state dealer award
View 12 awards
2024 state dealer award 2023 state dealer award 2018 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (866) 467-3637 (866) 467-3637
Used (866) 467-3217 (866) 467-3217
Service (866) 467-5420 (866) 467-5420

Reviews

(7,742 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Joe Machens Capital City Ford from DealerRater.

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Very helpful,nice,proffesional,and convenient will return

Very helpful,nice,proffesional,and convenient will return for future business,recommend to anyone in truck market

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

If you are in the market for a new or new to you car,

If you are in the market for a new or new to you car, Jaden is your go to man in sales. Thank you in working with me getting the car I wanted, a 25 Maverick Lariat Hybrid!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Before I even stepped on the lot Jaden had worked hard to

Before I even stepped on the lot Jaden had worked hard to get me a deal I was comfortable with. When I arrived he had the car ready for me to drive. While I test drove a beautiful Camry they looked at my trade and when we got back we were shaking hands on a perfect deal within minutes. Jaden felt like a friend I was doing business with and not a stuffy salesman. Truly this was the most comfortable and easiest dealership experience I have ever had. I will not hesitate to recommend Jaden and Joe Machens Capital City to anyone. The financing department also helped make this a smooth process. I worked with Shane on the phone the day before and Josh at the dealership. Both treated me like a friend and answered all of my questions. I hope to not be in the market for a new car for a while but when I am I will be a return customer!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Very casual and relaxed atmosphere.

Very casual and relaxed atmosphere. Everyone was pleasant and accommodating and answered our questions. We were out in about 3 hours total with a new vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Mike was great to work with, and we were able to come to

Mike was great to work with, and we were able to come to good terms

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

EXCEPTIONAL EXPERIENCE!

EXCEPTIONAL EXPERIENCE! We will always buy our cars from Joe Machens Capital City Ford!!! Kevin Osborne, Keith Schoolfield, & Josh Woodruff were so patient and caring, as we selected the perfect car for our family!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I always buy Fords and naturally like to deal close to

I always buy Fords and naturally like to deal close to home. Thankful for the selection of certified used cars.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent service with a quick, smooth process.

Excellent service with a quick, smooth process. Josh and Shane were both great to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent and friendly customer service Friendly staff

Excellent and friendly customer service Friendly staff who were very informative of their vehicles. They were patient and very professional

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

We are so please with the purchase of our 2025 Explorer

We are so please with the purchase of our 2025 Explorer ST! Everyone worked with us to make a smooth transition! They kept in contact with us the whole way. Till we our our new vehicle back to Wyoming!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.