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Ken Pollock Ford

(316 reviews)
Visit Ken Pollock Ford
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–5:00pm
Tuesday 9:00am–7:00pm 7:30am–5:00pm
Wednesday 9:00am–7:00pm 7:30am–5:00pm
Thursday 9:00am–7:00pm 7:30am–5:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–4:00pm 8:00am–12:00pm
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award
New (888) 419-9170 (888) 419-9170
Used (888) 482-7193 (888) 482-7193
Service (888) 482-7195 (888) 482-7195

Reviews

(316 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ken Pollock Ford from DealerRater.

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Great service from Jesse Wade and Murad Elbattah

I had a great experience and would recommend this dealership to everyone. Jesse even came to my house in plains to pick me up and drive me to the car in Berwick. Thanks again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congratulations and welcome to the Ken Pollock Ford Lincoln Family! It was our pleasure. Enjoy your new ride!

Great dealership

Purchased a used car at a fair price. No hidden issues. Fair and honest people. I especially liked dealing with my salesman Bob Thennes. Sales manager Rob was also very helpful as well as credit manager. The whole group was professional, yet down the earth. Can't go wrong with these guys. Well done and thank you. Best Regards Lawrence Berti

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review, Lawrence! We appreciate it and it was our pleasure. Enjoy!

Perfect, patient and kind.

We walked in not knowing exactly what we were looking for or even if we wanted a van and ended up leaving with a van and truck! Jesse was a great person to work with, very helpful not pushy and very kind. He helped us get everything we wanted and more. We will buy our future vehicles from Ken Pollock Ford/Lincoln, just very nice all around atmosphere & every employee was very friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on not just one but 2 vehicles!! It was our pleasure. Welcome to the Ken Pollock Ford Lincoln Family!

All around a very good experience.

Bob Thennes was a pleasure to do business with! No high pressure, just straight forward information and assistance. Management and other staff we interacted with were also helpful, informative and friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle! We appreciate you taking the time to leave a review. Enjoy!

Great overall experience

The team at Pollock rocks! Very patient, not pushy at all Drove many vehicles and then they located exactly what we wanted Zach was great Bill was fantastic as manager and Drew helped us too Will definitely b our permanent dealership Terry and Kim Brewer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello Brewers! Congratulations, again! We thank you for taking the time to review your experience. We look forward to a long relationship. Welcome to the Ken Pollock Ford Lincoln Family!

2017 ford

Great people to deal with. Worked out a good deal that i was happy with. Would recomend this dealer to my friends n family. Very nice people to deal with

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you very much for the review. Enjoy your new vehicle!

2 thumbs up!!!

We worked with sales consultant Bob Thennes and his sales manager, Rob. Super easy process, no hassle or pressure at all from sales staff. It felt like they genuinely wanted our business. Finance guy Mark got us a better loan rate than our own credit union!We drove 2 hours one way as they had the best price by far on the pre owned truck we were looking for. No regrets!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review and for traveling such a distance to our dealership. We appreciate your kind words. Enjoy your new truck!

1st oil change

The 1st oil change in my new truck was free and fast. It was done in less than an hour. The service manager was very friendly and I like that they offer too give you a ride home if you need. B

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for the review, Robert! We know your time is valuable so we do our best to get you back on the road as soon as possible. Thanks, again!

Good people to deal with

I had a excellent experience at Ken Pollock Ford . Robert thennes my car salesman was very professional and patient. Would recommend him to my friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review and the recommendation! We appreciate it and it was truly our pleasure. Enjoy!

Great Experience

Bob and everyone we worked with today at Ken Pollock just went out of their way to help get us into the truck we needed, and sin e we came from a distance they made sure we left with it today. Couldn't be happier.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations! We appreciate you making the trip to our dealership. It makes us so happy to hear how much you enjoyed your experience. Welcome to the Ken Pollock Ford Lincoln Family!