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Ken Pollock Ford

(316 reviews)
Visit Ken Pollock Ford
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–5:00pm
Tuesday 9:00am–7:00pm 7:30am–5:00pm
Wednesday 9:00am–7:00pm 7:30am–5:00pm
Thursday 9:00am–7:00pm 7:30am–5:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–4:00pm 8:00am–12:00pm
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award
New (888) 419-9170 (888) 419-9170
Used (888) 482-7193 (888) 482-7193
Service (888) 482-7195 (888) 482-7195

Reviews

(316 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ken Pollock Ford from DealerRater.

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Great Experience!

Great vehicle purchase experience! Jesse Wade was terrific and easy to work with. Everyone at the dealership I came in contact with with was friendly and accommodating.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the review! We appreciate your feedback. Please let us know if there is anything you may need. Congratulations!

Wonderful car buying experience

Bob and the whole crew at Ken Pollock were amazing and fantastic to deal with. Everyone is very friendly and accommodating and willing to help any way they could. They know how to make you feel like valued customers and make you want to come back. They definitely know how to ease the stress involved in the car buying experience. Will definitely be back again someday and will be sure to recommend to anyone I know looking for a new vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on the new vehicle! It was our pleasure. Welcome to the Ken Pollock Ford Lincoln Family!

Great experience with new truck purchase

Everyone at the dealership went above and beyond to help me with my purchase. I couldn't have asked for better people to do business with. This is my first new Ford purchase but I'll certainly go back and definitely recommend Ken Pollack to anyone. My salesman Bob was awesome. Same for the sales manager and the finance department. Great folks. Thanks! Love my new F-250!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Congrats again on your new Ford F-250! We are so happy to hear you are enjoying it. We appreciate you choosing us and look forward to working with you in the future. Welcome to the Ken Pollock Ford Lincoln family!

Excellent service hands down the best

Ken Polluck is great. We dealt with Zach Kostic and he was friendly, very helpful, knowledgeable and just a decent guy . The entire staff and salesteam were great made us feel welcomed and like own family. Great environment , we will never go anywhere else .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the review! It was our pleasure. Welcome to the Ken Pollock Ford Lincoln Family!

Buying my new Truck

From the time I walked into the dealership the the whole transaction went very smooth, the salesman and staff were very courteous and knowledgeable. It was the smoothest, no hassle vehicle purchase. I ever had.... I highly recommend Ken Polick Ford in Berwick pa..... Happy customer, Steve St. Clair

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Congratulations! Thank you for taking the time to review your experience. Welcome to the Ken Pollock Ford Lincoln Family!!

Excellent

Murad made me buy the Lincoln Zach was a great salesman I will recommend this deletion to everyone I am so pleased with service n

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new Lincoln! We are so happy to hear that you have been pleased with your overall experiences with our dealership. Thank you for the review!

Quick and Easy

Thank you so much Bob and the rest of the team for making this car buying experience ridiculously easy!! This is the least amount of time I have ever spent at a dealership when buying a vehicle!! They made the process enjoyable vs. long and annoying! Would highly recommend Ken Pollock Auto group over and over!!! I love my new vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Yay! We love it when people enjoy the car buying process with us. It should be fun and not take forever! Welcome to the Ken Pollock Ford Lincoln Family and thank you for the review.

Zach was very helpful and friendly.

The managers and sales person went out of there way to make sure we understood everything, very helpful and friendly. I would recommend this dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the review, Patricia! It was our pleasure. Enjoy!

New era at work

Great people to deal with genuinely interested in your needs. Bob and Bill with you all the way from every question as soon as I walked in until I drove away in the new vechile.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Teamwork! We take pride in getting to know our customers and being there for them through the process. We are glad you enjoyed. Welcome to the Ken Pollock Ford Lincoln Family!

From Lunch To A New Car!

I had gone to a different dealership to look at a car but they didn't have it on the lot so on my way home I went to get some lunch at a fast food place and saw Ken Pollock's as I left and thought I would just go look. And they had the same Buick Verano I was going to see at the other dealer only it was a year newer. Tha salesman, Bob Thennes, came out and we took it for a test drive and now I have a new used car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

It was fate! We are so happy to have had just the vehicle you were shopping for. We hope you are enjoying your new used car!