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Ken Pollock Ford

(316 reviews)
Visit Ken Pollock Ford
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–5:00pm
Tuesday 9:00am–7:00pm 7:30am–5:00pm
Wednesday 9:00am–7:00pm 7:30am–5:00pm
Thursday 9:00am–7:00pm 7:30am–5:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–4:00pm 8:00am–12:00pm
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award
New (888) 419-9170 (888) 419-9170
Used (888) 482-7193 (888) 482-7193
Service (888) 482-7195 (888) 482-7195

Reviews

(316 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ken Pollock Ford from DealerRater.

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Very customer friendly!

I was treated with respect and fairly. I was very impressed with their head to toe warranty and how their finance department presented the different options. It was an easy decision to choose their platinum coverage and it was reasonable. I would highly recommend Ken Pollock dealership to anyone! Great staff!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks, Jenny!

Feeling like Family

The service and knowledge was far supierior to any other dealership I have ever dealt with. They cannot do enough for you and nothing is ever too much trouble. I will never have to go any where else to purchase a vehicle with such excellent service provided by Ken Pollock Ford- Lincoln dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

And family you are! Thanks for choosing KPFL; we were excited to get you in to the right vehicle at the right price!

Excellent!

The service was amazing. We had an easy and stress free experience with Zach. Very kind and helpful, the environment was professional but relaxing. Everything we could ask for. We are so happy with our new vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

It was a pleasure to work with you! Thank you for the 5 stars, see you soon!

Not bad, but could have been better.

We found our vehicle online and contacted the dealership. We already had our financing in order and did not have a trade. We basically told them that we wanted to purchase the vehicle and made an appointment for three days later to sign papers and pick up the vehicle. We arrived 10 minutes early to find that the vehicle wasn’t ready yet. Then, we found that our financing info had never been given to the financing department (this had been emailed on day 1) so he had to completely redo that as well. We ended up being at the dealership for about an hour and a half, but should have been in and out in about a half hour. Everyone we dealt with was very nice but the operation seems a little unorganized. We would deal with this dealership again in the future if they had a vehicle on the lot that we were interested in.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We're sorry about all the extra paperwork and time! We truly appreciate your feedback as we always are working to do better. It means a lot to us that you are recommending us again too, if you ever need anything don't hesitate to give us a shout! Thanks again!

Great, friendly service!!!

Zach was a fantastic salesman to deal with! I went in with a specific vehicle in mind that I wanted to test drive and he never made me feel pressured into buying once! We even took it for a 2nd drive before deciding that was the one. After purchase, he made sure that I had a reliable car, and if I needed anything else at all to just let him know. Most sales people don't go above and beyond the sale, but Zach absolutely did! I highly recommend this dealership to anyone looking for a great vehicle with friendly, courteous staff!!! You won't be disappointed!!! Thanks so much to everyone at Ken Pollock and Zach for my "new to me" Subaru!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5 stars! Best of luck and many safe, happy miles in your new Subaru!

2nd car from a Pollock dealership

Bob and everyone at Ken Pollock Berwick was wonderful. This is my second purchase from a Pollock dealership. This was truly a great car buying experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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1 person out of 1 found this review helpful.

Hats off to Pollock dealership.

Bob Thennes and everyone were very friendly and answered all our questions. The vehicle (MKX) although used was extremely clean and felt like it was brand new. This dealership should do well in its new location.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new MKX! We are happy to hear you are enjoying it. Welcome to the Ken Pollock Ford Lincoln Family!

GREAT DEALERSHIP VERY HELPFUL SERVICE

Very friendly service, they make you feel so relaxed about purchasing a vehicle. After checking other dealers in the area this was definitely the very best. Bob Thennes was so helpful with my puchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hello! Thank you for the review. We are so happy to hear how much you enjoyed your experience. We are here for anything you may need. Enjoy!

GREAT EXPERIENCE!!On time, quick service and very friendly

On time, quick service and most of all every person was friendly and made us feel like they were happy we were there. Will be doing all our maintenance work here from now on.This was our first visit to this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hello and welcome to the Ken Pollock Ford Lincoln Family!! We look forward to working with you in the future and we are here for anything you may need. Just let us know! Thanks again!

Buying a Beautiful F250

Bob and Bill helped me to close the deal without any undo pressure. I enjoyed the experience. They both made purchasing my truck easy by explaining everything through the process. Definitely will see them when I’m ready to make another vehicle purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on the new truck! We are thrilled to hear how much you enjoyed the process. It was our pleasure!