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Ken Pollock Ford

(316 reviews)
Visit Ken Pollock Ford
Sales hours: 9:00am to 4:00pm
Service hours: 8:00am to 12:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–5:00pm
Tuesday 9:00am–7:00pm 7:30am–5:00pm
Wednesday 9:00am–7:00pm 7:30am–5:00pm
Thursday 9:00am–7:00pm 7:30am–5:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–4:00pm 8:00am–12:00pm
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award
New (888) 419-9170 (888) 419-9170
Used (888) 482-7193 (888) 482-7193
Service (888) 482-7195 (888) 482-7195

Reviews

(316 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ken Pollock Ford from DealerRater.

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A great dealership that treats you like family!!!

Fantastic Ford Dealership!! Bought my 2016 Ford Fusion there and just has my 1st oil change and service. They do treat you like family!! Pay a visit to Jeff, Scott, Bob, Bill, & Nate and have them sell you a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks Rich! We're always happy to have you stop by. See you again soon!

Excellent buying experience

The entire staff was pleasant, outgoing and put the customer first. My wife commented to the owner that she never had such a pleasant experience purchasing a car. First rate organization. We drove for 2 1/2 hours to get there and would do it again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Wow, 2.5 hours Randy! Thanks for traveling so far and for this awesome review. We're glad to have you as a part of the Ken Pollock Ford Lincoln Family!

I Found A Home

I have had very, very good treatment here and my experience with the sale team Bill, Nate, Mike, Kerry and the host of others at Ken Pollock has been well, very pleasant. They walked me through every process of the sales. they asked me questions and generally wanted my feed back. The facilities are clean and if they're having a catered lunch. You're definitely invited.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Dwayne, thanks for this glowing review! At Ken Pollock Ford Lincoln, you're part of a family here and we're always happy to have any one join in on our fun. Thanks again.

Owner of Lincoln MKZ

Ready for me when I got there. Serviced and detailed the car while it was there. Excellent service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks Dixie! It was our pleasure to service your Lincoln! See you again soon.

Great Leasing Experience

Like most people I researched the vehicle online before visiting the dealer, so I had a pretty good idea of how much vehicle I could afford and about what I could expect to pay. Thanks to the sales team I drove out with more vehicle for less money than I ever expected. Can't say enough positive things about the leasing experience and the MKZ.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Welcome to the Ken Pollock Lincoln Family, Ted! It was our pleasure to give you the keys to a brand new MKZ. Best of luck!

Great Dealership

They make the car buying experience, the best it can be.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks John! It's our pleasure to welcome you to the Ken Pollock Ford/Lincoln Family!