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Ken Pollock Ford

(316 reviews)
Visit Ken Pollock Ford
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–5:00pm
Tuesday 9:00am–7:00pm 7:30am–5:00pm
Wednesday 9:00am–7:00pm 7:30am–5:00pm
Thursday 9:00am–7:00pm 7:30am–5:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–4:00pm 8:00am–12:00pm
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award
New (888) 419-9170 (888) 419-9170
Used (888) 482-7193 (888) 482-7193
Service (888) 482-7195 (888) 482-7195

Reviews

(316 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ken Pollock Ford from DealerRater.

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What a place!

I was looking for the perfect car that seemed impossible to find, and when I finally found it at Ken Pollock, I was lucky enough to have found the perfect dealer, too! While I only interacted with a handful of their staff from my first test drive to finally purchasing the car and driving off the lot, every single person was warm, welcoming, and beyond helpful. The dealership really went above and beyond to make sure that everything worked out, and I can't recommend them enough to anyone looking for a car (near or far)!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Yasha! Thank you very much for taking the time to let us know how we did. It was our pleasure. We are here should you need anything. Have a great day!

Great price, great personnel, smooth transaction,

First time buying thru the internet, we found the Aviator we wanted for the price we were looking for at Pollock in PA. The sales man answered and forwarded multiple pricing scenarios, they mailed the paper work, we flew in in a few days, picked up the car. Smooth transaction, no hassle they even thru in an accessory for free in appreciation of our business. Thank you, Bill, Zack, snd Mark.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello! Thank you so much for traveling from so far to do business with us. We are so happy to have had the Aviator you were looking for and it was our pleasure to work with you. Thanks again!

Jennifer

Ken Pollack was a pleasure to deal with during our recent purchase . We no doubt found a new home for future purchases. Our salesman went well and beyond answering questions and returning our calls . Upon arrival to pick our vehicle up we felt as if we have been dealing there for years ! They know how to treat their customers !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Jennifer. Welcome to the Ken Pollock Ford Lincoln Family! Thank you very much for letting us know how happy you are. Enjoy!

2012 F-250 power stroke

I found the truck I was looking for online at Ken pollock Ford in Berwick. It is an hour and 20 min drive from me but worth the drive. Truck was as described and everyone we dealt with there were awesome. Would definitely look here again. Thank you for being a great dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for making the trip, Mark! We're happy to help. Enjoy!

I this buy new car

The best dealership in the whole world. Mr polock helped me and manager morad helped me as well. Best dealer in south Florida, and helped me so much

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for the review!

Job Well Done

The service advisor at Ken Pollock Ford in Berwick Jordan Nevius is a pleasure to work with. He explains everything in full detail. He Is very polite and courteous. It is worth my time of an hour drive to deal with such an excellent dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Joseph! Thank you very much for the review and for traveling to our dealership. It is our pleasure. We are here if you need anything! Thanks, again.

Ford Raptor

I purchased a truck a year ago from this dealership. Since then I moved 2 hours away. I would never consider going anywhere else. They treat me like family. They go out of their way to make sure I am satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Wawa Dave! Thank you so much. Glad to hear you are enjoying your Raptor! We appreciate you. Thanks for being part of the Ken Pollock Ford Lincoln family!

Great Place

I was in and out in an hour. Did most everything over email working directly with the Sales Manager Rob. Zach was great as well!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks so much, Shane!

My Lincoln was picked up serviced and returned to me...

My Lincoln was picked up serviced and returned to me clean and as scheduled. The staff was professional and courteous. The communication between me and the service department was on point. Great job guys

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Jimmy6! It was our pleasure. Thank you for choosing to service your Lincoln with us. Let us know if there is anything you may need. Enjoy!

My husband hit something in the road and we needed a new...

My husband hit something in the road and we needed a new tire for our c max. I called to inquire about a tire and was given a quote. The tire was ordered and came in the next morning and installed quickly. Service was fast and we were happy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review. We are very happy to have been able to get you back on the road in no time. We are here for anything you may need!