Reviews
Great experience
I was treated extremely well from my first visit until my final purchase. Celina Ritter was very knowledgeable about the entire process. Very professional yet friendly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi William, thanks for your awesome review! Please come back and see us! :)
Awesome bought online delivered to me over a hour away...
Awesome bought online delivered to me over a hour away friendly great cars bargains referred over 50 people to go see Randall at this dealership
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for your 5-star review and referrals! We at Team Huffman pride ourselves on making the car buying experience the best in the region and we are so pleased that you found that to be the case at Neil Huffman Honda of Frankfort! Come back and see us :)
Your welcome I’ve told a lot of people about the dealership and you thank you so much
great sale person
everyone that worked in here are very friendly, my sale person, Celina is very patience, no pressure from her, very kind and easy to deal with. highly recommend
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Kenyue, thanks for your review! We are so happy to hear that Team Huffman was able to help. Come back and see us :)
everyone that worked in here are very friendly, my sale...
everyone that worked in here are very friendly, my sale person, Celina is very patience, no pressure from her, very kind and easy to deal with. highly recommend
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review! Please come back and see us in the future!
Patrick & Eric were wonderful to work with and so...
Patrick & Eric were wonderful to work with and so helpful. I love my new CRV EX and happy that I made the purchase @ Honda Frankfort.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Easy lease swap
Staff was masked up and lots of sanitizer around. Felt very safe inside and both Mark and John in finance were considerate about being safe in the crazy times of a pandemic. The worked hard to get the deal I wanted and even brought in my preferred color!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Amanda, thanks so much for your review! We are so glad to hear that you felt safe within our dealership and that Team Huffman helped get you a great deal! COme back and see us :)
Unhappy customer
An extended warranty was added to my purchase without my knowledge. I have gone through the proper procedures to have it removed from my loan and four months later it is still on there! I have emailed the finance lady as well as phoned, with no response.
- Customer service 1.0
- Buying process 2.0
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
It is our goal to deliver superior customer service at all times and we would like to reach out to you personally to discuss your review. Please message the Neil Huffman Corporate Response Team at contactus@neilhuffman.com with your full name, the date & time of your dealership visit and the best phone number to reach you. We look forward to addressing your concerns.
WORST DEALERSHIP EVER
I think God we decided not to purchase a vehicle from this dealership. I messaged them to check the availability on a suv and now I have hard inquiries on my credit report because they decided without my permission and authorization to run a credit check for automotive financing. I am beyond pissed I never spoke to anyone, never discussed possibly purchasing anything, xxxx I never responded after I asked about the availability because I found something better at another dealership. They are so full of xxxx I highly recommend NOBODY shops there take your business elsewhere!!!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
It is our goal to deliver superior customer service at all times and we would like to reach out to you personally to discuss your review. Please message the Neil Huffman Corporate Response Team at contactus@neilhuffman.com with your full name, the date & time of your dealership visit, and the best phone number to reach you. We look forward to addressing your concerns.
Best Car Buying Experience we have ever had!
This was our first time buying from Neil Huffman Honda and we were very pleased! Mark Alexander was so friendly and helpful. He didn't rush us and wasn't pushy. He answered every question we had! A truly knowledgeable sales person. Don't know the names of the others that helped us but they were also very friendly! We highly recommend this dealership! Jim and Connie Thompson
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great dealership, Great Experience!
I worked with Celina Ritter and Jason O'Brien to purchase 2020 Honda Odyssey EX-L. The process was smooth and no pressure at all. Overall, great experience. I highly recommend the dealership Zulfi H
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car