Reviews
Write a reviewBert Smith BW.
Excellent response times to questions. The transaction was easy. They had a friendly staff.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Patricia, we are so happy to read such a great review about Bert Smith Volkswagen! We hope to see you soon!
VW dealer review
I was dreading the process but, to my surprise, everyone treated us with the utmost courtesy and care
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
HORRIBLE
This place is HORRIBLE!!! They will nickel and dime you. Rip you off and charge you for xxxxxxxx things. $700 for spark plugs and coil packs?! Try $120 at Auto Zone
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We regret to hear that you had a negative experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (727) 322-7400. We look forward to hearing from you.
2019 VW Tiguan
We needed to lease another car and Shawn was very pleasant to work with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are glad to hear you enjoyed working with Shawn! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Review of VW Tiguan experience at Bert Smith VW
The Team at Bert Smith were nothing short of spectacular! I have been shopping for my next car for the past few months and have been to every dealership and have test driven many cars. At Bert Smith I was treated with respect, given all the information I could ask for, allowed to take my time, and each of the staff engaged in a personable and professional manner. I was even offered bottled water regularly, which was very appreciated on a hot day. After my decision to get a car and the deal was done, the team did not waver in their care or demeanor! I was given a tutorial on how to use my Infotainment system and the staff took his time, answered my questions and let me know he would gather the answers to anything he was unable to answer at that time. My father was with me the weekend I got my new car and was part of my buying decision and experience. At the end of the day he said "We got lucky! We met some great people today and got a great car. They took very good care of you". His impression is valuable as his career has led him to work with many businesses, including car dealerships, and he is hard to impress. Kudos Bert Smith VW. We are fans!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Lisa, we understand it is a big decision where you purchase your vehicle from, and we are so grateful to have been chosen! If you have any further needs or questions about your new Tiguan, please give us a call. We're always happy to help!
Long time Volkswagen owner
Went to have my battery replaced in my leased Passat and did not have the customer service experience that I am used to from Bert Smith. They are usually way better than that! And after a very poor experience I never received my complimentary car wash.
- Customer service 2.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 2.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jackson, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (727) 322-7400 so we can work towards a resolution.
Car Review
Very nice, great service, very professional, very friendly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Kathy, we are glad we could help! Thank you so much again for your feedback! We hope you have a great day!
HORRIFIC "oil change"
When I came back to the facility to retrieve my Jetta from the change I found black shoe (or boot) prints on my dash. Upon drop-off, I was offered a complimentary car wash once oil change had been completed. Like I said previously there was a foot print on my dash!!!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
William, we're disappointed to hear of the negative experience you had at our location. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (727) 322-7400. We look forward to hearing from you.
Buyer remorse, terrible customer service
1 day after purchasing a brand new car, it broke down. I immediately contacted the sales person. He suggested that I bring it in. But when I tried to drive it, it shut off on me. So they decided to tow the car on May 3rd. I contacted the manager on the 8th due to no contact.He was very unprofessiona(hung up on me), dismissive. Just want another car.
- Customer service 1.0
- Buying process 4.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Patrick, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We would like to work towards a resolution, so if you are willing, please reach out to us at (727) 322-7400 to discuss this further.
Tire purchase
Switched out all four tires and had no problems. Great customer service by my service advisor and will go back to him for all my service needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Michael! We're so happy we were able to help you out! We look forward to your next service visit!