Reviews
Marc Irving
Excellent experience, very professional, Naomi was really good!! I bought my first Acura in Middletown in 1986 or 1987. I would highly recommend friendly Acura of Middletown
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks, Marc! We appreciate your support, and we're looking forward to your next visit! Drive safely!
Jorge From Montgomery
Brought my 2020 Acura RDX for its first Oil change to Friendly Acura and the service was First Rate!...I highly recommend Friendly Acura for all your automotive needs...
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Jorge! Make sure you drive your RDX safely, and please let us know if you need anything else in the future.
Service
Brought my 2020 MDX for the first oil change, the service department was amazing. The staff and service at Friendly Acura of Middletown, definitely 5 stars!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks, Gina! We appreciate the five stars, and if there's anything else you need just let us know. Drive safely!
Leased vehicle
Excellent customer service. Friendly staff. Did most of deal through texts and email, with was great and finalized lease in person. Was good experience. Would recommend.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
First, congrats on your first lease! We were happy to help you, and we want you to know that if you need anything in the future, you can rely on us! Drive safely, and enjoy!
Gary for the Win !
Gary was fantastic, very patient and honest. The process was very straightforward, not rushed nor dragged. It was a pleasure to have him assist me with my new purchase !! I would definitely recommend and will be returning.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks, RDX Mama! We're proud to have Gary on our Friendly Team, and your experience is a perfect illustration why. If there's anything you need, feel free to reach out. 'Til then, drive safely!
Prompt and courteous
The dealership is prompt and courteous. Staff is knowledgeable and helpful. Everything is always straightforward and done right. I’ve had BMWs and Mercedes, but Acura is the best in my opinion. This dealership only further confirms my satisfaction with sticking with Acura.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate that, David. If there's anything else you need, you know you can count on us. 'Til then, drive safely!
NYS inspection, 2021 Acura RDX , purchased in NJ
I came here for service/inspection due to convenience. I was given an appt right away when I called. I arrived at the appropriate time. The visit was a quick one. I got to the waiting area and sat at a high top to have a cup of coffee and read my book while I waited. I noted there were no lids available to the cups so I had to toss the remaining coffee when I left. My agent was pleasant and friendly . I think I was back in my car within a half hour or so, which is what I expected. I will return when the car tells me I need to!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks, Pam! We're already looking forward to your next visit! Apologies for the missing cup lids; we'll make sure to order more ASAP. 'Til then, drive safely!
Oil change and tire rotation.
I went on black Friday. The wait time was only about 40 minutes. I was there had some coffee an when I was getting comfortable car was ready.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for stopping in, Julio! And feel free to come by anytime to say hello and grab another cup of coffee!:-)
Best service
We bought a car here because of the service we have received. Always trying to make things easier and accommodating. Best in customer service and they really are “friendly “.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
So true, Tina...we really ARE friendly! :-) Let us know if you need anything else, and please drive safely!
great service
acura is always fast and efficient when I go in for an oil change or inspection great people. always helpful. never had any issues with service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We always do our best to get our clients back on the road as soon as possible, and we pride ourselves on that. Thanks for sharing, Erica, and drive safely!