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Friendly Acura Of Middletown

(333 reviews)
Visit Friendly Acura Of Middletown
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–5:30pm
Tuesday 9:00am–8:00pm 7:30am–5:30pm
Wednesday 9:00am–8:00pm 7:30am–5:30pm
Thursday 9:00am–8:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed

Reviews

(333 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Service

Great service! The staff was friendly, attentive and informative. The wait time was perfect while I sat in the customers area with my kids and the staff inside were friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks, VV! "Friendly" is more than just the name on the building...it's literally how we do things here! If there's anything else you need, just let us know. 'Til then, drive safely!

ThomasEasiko of Wappingers Falls

At the time of my arrival at the dealership,l found them to be professional people .They also made you feel very comfortable ,as if you knew them for a long time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

That's how we roll, Tom! We try to make the buying process as easy and painless as possible, so we were glad to hear about your experience with us. If you need anything else, just let us know. In the meantime, drive safely!

Buyer

Friendly staff professional people and fair pricing One of the best car buying experiences I ever had almost every was done for me before I got there

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We always aim to deliver a great experience for our customers, so we were glad to hear about your recent visit with us. If there's anything else we can do for you, please let us know. Thanks, Nafi!

Service done right

Easy in, easy out. Comfortable waiting area, good spacing, the service manager found me to discuss a few issues partway through and executed my wishes without issue. I will be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Great, Richard! We're already looking forward to your next visit. In the meantime, drive safely and have a great day!

JKB Associates

Would not buy an Acura anywhere else. Five stars all the way around. This is a top-notch dealership that offers a class showroom and awesome customer service!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks, Joel! We appreciate your support, and if you need anything else in the future, please let us know. Drive safely!

Acura

The whole experience was excellent. The process from beginning ti end was smooth and efficient . Colin was very welcoming knowledgeable and just a good natured person

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Chief Operating Officer

My new car was prepared beautifully by Friendly Acura. There was no detail too small. It is obvious the staff takes pride in what they do.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

You nailed it, Hal. We take a great deal of pride in what we do, so our attention to detail is impeccable. We were happy to help you, and if there's anything else you need, just let us know. Thanks!

Always great service

This dealership is honest and always there to help! They are friendly and very competent! I will continue to use them for service and to purchase a new vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Great, Susan! We truly appreciate that, and when you're ready to purchase we'll be happy to help you. Let us know if you need anything in the meantime, and please drive safely!

Car service

Got services for my car done yesterday and everything was on point. The facility, customer service, and overall experience. I appreciate all the help and attention.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

You're very welcome, Josel! If there's anything else we can do to assist you, please let us know. Thanks!

Good cust service

Although I didnt purchase there but out of state, they handled my repair expertly and corrected a install to my satisfaction I was treated great by staff and mgt and would recommend them to anyone. My next purchase will be there for sure

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

It was our pleasure, Jim! If you need anything else, just let us know. 'Til then, drive safely!