Friendly Acura Of Middletown

The service department was very friendly and only recommend service you need! While other places will tell you need everything under the sun. I appreciate that! The waiting area is great I can work while I wait!

Well it's been about 1 week since I picked up my new 2020 NSX from Friendly Acura in Middletown NY. I could not be happier. Every employee I met, saw or passed by was incredibly nice, happy, said hello and seemed to be as excited as I was. They all wanted to say hi and thank me for my purchase. My car was prepared flawlessly and the techs were grinning with pride. The General Manager, Mr. Colin O'Brien was so wonderful having the documents and car ready to go and fussed over me and the car like the brother I never had and always hoped for. I have never, NEVER had such a delightful buying experience. He treated me like a rock star. Colin, by the way, is also a 1st Gen yellow spa NSX and Integra Type R owner so he understands the crazy we feel. I have been to other Acura dealers but I never saw or felt the enthusiasm and most of all the kindness Colin and his staff extend. They enthusiastically waved from the front parking lot as I pulled out to leave like I was one of their family leaving for a cruise around the world. The car was pristine and not a dot or spec of dust. I have bought many cars but never, never experienced such anticipation of every need and genuine caring. They were so knowledgeable about the car and glad to explain and answer every question. Amazing people. Amazing service. Friendly is in their name and it is REAL. I've had 2 phone calls since making sure my maiden voyage was smooth but more , I could tell they understood how happy this was for me. I never expected the enthusiasm and sincere care and will not forget it. Thank you Friendly Acura of Middletown and thank you Colin O'Brien! GO there. You will not regret it

Tom was incredible. Great asset to the company. Attentive and very familiar with the car. Went out of his way to help. Would buy from him again

This dealer service department awesome! I will give them 10 star if I can. They know what they doing. I’ve been to many place but this one make you VIP. Thank you.

Awesome service. They were very honest with me and did their very best to work with me. I would return for service. Ed and Angela were extremely helpful in servicing my vehicle.

Over all, very poor service. Confusing pricing and too long waiting time even though I had prior appointment. Not worth it to drive from manhattan

Eddie Vasquez is an excellent Sales Consultant! From beginning to end he was attentive and answered my questions with care. He goes above and beyond!

Gary and Ray Laureano were extremely knowledgeable, informative and offered exceptional customer service. I have have bought many cars and this is by far the best experience at any dealership!!

Jeff at friendly was very responsive and respectful. He was very comfortable to work with and made it easy to work out a mutually agreeable deal so everyone walked away happy

Recently I purchased a new car from Friendly Honda of Middletown. Thanks to Jeromy DJ who is the sales consultant, the whole process was very smooth and pleasant . DJ took his time in explaining and showing us all of the updates in the new car . He was very patient and answered all of our questions. I would recommend the Acura of Middletown to everyone who is looking for smooth and hustle free process of purchasing a new car.